Head Teller/Customer Service Representative Job at Farmers-Merchants Bank & Trust Company
Head Teller Responsibilities & Duties:
· Provide a warm, friendly and welcoming atmosphere for both employees & customers.
· Supervise Tellers & CSRs in both lobby & drive-thru.
· Provide quality & exceptional service to customers.
· Assist in training the branch staff to enhance individual productivity.
· Order and ship coin and currency for the branch.
· Assist in presenting weekly branch meetings.
· Ensure the branch is kept clean, safe, and orderly.
· Communicate personally with customers to ensure satisfaction.
· Resolve customer complaints promptly & efficiently.
· Ensure operational excellence and integrity of the branch.
· Perform all duties of a Teller & Customer Service Representative.
· Test branch security equipment and investigate security issues when needed.
· Other duties as instructed.
Minimum requirements:
· At least two years of Teller experience with an excellent balancing record & an excellent attendance record.
· At least one year of strong CSR experience, displaying knowledge of all FM Bank’s products & services.
· Mastery of all topics on the Teller Training Checklist
· Satisfactory evaluation on previous evaluation(s)
· Organizational skills
· Positive/friendly attitude
· Must have a professional appearance & manner
· The ability and willingness to attend training classes (offered at FM Bank & outside sources)
· The ability to work under time constraints, use good judgement, and act in a tactful, professional manner.
Job Type: Full-time
Pay: $29,500.00 - $44,000.00 per year
Benefits:
- 401(k)
- 401(k) 2% match
- 401(k) matching
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
Experience level:
- 2 years
Physical setting:
- Office
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Lafayette, LA 70508: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Cash handling: 1 year (Preferred)
- Banking: 2 years (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
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