Health IT Helpdesk Tech Job at Yellowhawk Tribal Health Center
Job Summary
The primary function is to be trained into the essential job functions of a CAC. The purpose of this position is to assist with managing and developing clinical software applications and facilitate training of clinical staff for the entire range of application packages relating to the Resource and Patient Management System (RPMS) and Electronic Health Record (EHR). First Tier IT support when needed. All duties and responsibilities will be performed in accordance with the Yellowhawk Mission and Vision statement.
Essential Job Functions:
- Field incoming requests to the helpdesk ticket system
- Adjust, repair, and replace malfunctioning equipment or escalate to tier 1 support
- Installs, configures, and maintains a variety of computer equipment, including computers, printers, and laptops, scanner and other technologies
- Installs standard applications and specialized applications
- Prepare surplus equipment for disposal.
- Inventories new equipment
- Excellent customer service skills.
- Ability to work independently and within a team environment.
- Ability to juggle multiple IT related projects simultaneously and manage time efficiently.
- Exhibits active listening techniques, and is open to feedback and continual improvement
- Professional in dress, speech, and manners.
- Other duties as assigned.
CAC apprentice- can be trained but not limited to below:
- EHR implementation, and training of clinical software throughout the facility.
- EHR setup and configuration related to the graphical user interface (GUI), files, parameters, menu and clinical references for user.
- EHR progress note template design, testing, management, and training to include embedded elements such as: patient data objects, flowsheets, health summaries, physician orders, etc. as required or requested by provider/program.
- Manage text integration utility (TIU) business rules for appropriate progress note security.
- Work closely with clinical/program staff for custom EHR quick order development, testing, maintenance and training.
- Timely EHR software troubleshooting on-demand.
- Tracking and reporting all EHR issues in local file and referring those requiring a higher level of technical support to the appropriate IT staff and/or outside agency support desk.
- Training staff on changes associated with patch installations.
- Clinical reminders setup, update, maintenance, troubleshooting, programming code and training using current clinical guidelines. (ex: cancer screenings, immunizations, diabetes care, elder health)
- Assemble and monitor input and feedback from staff and programs who utilize EHR to identify areas of improvement.
- Other duties as assigned.
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