Who we are looking for

• Exceptional customer service skills and at least one year in a forward-facing role.
• A High School Diploma or a GED with at least 1 year of administrative experience
• A minimum of 1 year of experience in the medical office or hospital setting
• Experience using an electronic health record (EHR) for member record and appointment management.
• Knowledge of medical terminology and procedures
• Able to operate a computer as well as most other basic office equipment
• Able to handle variations in workload, due to the unpredictability of the volume of calls and appointments
• Able to be professional and courteous when interacting with members, physicians and colleagues
• Have experience working with the public, in a heavy customer contact area

What you will do

• On-site member services to engage and empower individuals seeking health care.
• Be responsible for opening and closing the practice per practice protocol.
• Assist anyone seeking health services in a courteous and professional manner.
• Moderate the on-line scheduling, member communications, and pre-check forms .
• Greet and check in members on-site to verify demographic and insurance information. This includes:
• Obtain electronic signatures for required consents (HIPAA, HIXNY, etc.),
• Confirm member insurance line of business and co-pays,
• Verify co-pays and collect outstanding balances,
• Validate text, email, and portal consents.
• Provide guidance for forms completion
• Check out members after the on-site visit is complete. This includes:
• Review any labs or orders and provide slips where appropriate.
• Schedule follow-up appointments.
• Direct billing inquiries to the billing department.
• Provide information to set-up and access documents via portal.
• Generate any member requested documentation.
• Perform daily office duties that include:
• Respond to incoming member phone calls and inquiries promptly.
• Daily reconciliation of collected payments and cash drawer
• Clearing the incoming fax queue.
• Routing incoming documents via postal mail or electronically to the providers.
• Recording appointment reminders and recall responses into the EHR.
• Taking down voice mails and routing to the appropriate recipient.
• Clear out triages and to-dos.
• Conduct member outreach and follow-up care requests daily.
• Assist members for diagnostic services, office surgery and referrals.
• Run routine operational reports.
• Follow all security and general practice protocols:
• Health Information confidentiality and security in accordance with Federal and State Guidelines
• Participate in daily huddles and attend Staff and Team meetings.
• Maintains a clean and organized work area.
• Provide assistance to clinic staff as needed.
• Promote a collaborative work environment and contribute to process improvement efforts.
• Maintain accurate time sheets and follow office time-off policies.
• Help develop and distribute quality reports to the health operations team.
• Demonstrate and perform the required measures as it pertains to Patient Centered Medical Home, ACO REACH, and other incentive programs.

Our Perks...Here are some highlights

• Medical, Dental, and Vision for quality care for all team members and their dependents
• 401(k) program: all team members have access to our 401(k) savings program with a 3% matching contribution, and all administration costs are covered by Circulo
• Paid time off
• Parental Leave: paid time off based on eligibility and state options for all new parents.
• All team members have access to short and long-term disability along with life and accidental death and dismemberment (AD&D) insurance
• Mental Health Offering: all team members have access to Talkspace. Already have a therapist? We offer a $260 reimbursement per person per month (employee and dependents each).