Help Desk Analyst Job at Aptivacorp
Position: Help Desk Analyst
Location: Enon, OH (Onsite work from day 1)
Duration: 12+ Months
Job Description/Responsibilities:
· The Representative will be interacting with police and is responsible for diagnosing and resolving customer issues through phone, web, email, and direct customer interaction.
· They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle.
· Communicate outages notifications and ticket statuses to customers
· Additionally, they will communicate actively with other departments detailing specific customer's issues.
· Answer Inbound and make Outbound Technical Support Calls
· Self-assign and take ownership of tickets from queue
Required Skills:
· 3+ years of experience in Technical Support or Helpdesk
· Extensive Hardware, Software and Networking troubleshooting.
· Strong working knowledge of Windows Server 2016, 2012, 2008; Windows 7, 8, 10.
· Ability to adapt to changing technology within a professional services organization.
· Ability to quickly diagnose, organize, and prioritize competing deadlines and properly setting service expectations with clients.
· Self-motivated and the ability to execute tasks and make decisions in a high-pressure environment.
Thanks & Regards
Venu Gopal
Phone: 848-202-7710
Email: venugopal(at)aptivacorp(dot)com
Job Types: Full-time, Contract
Salary: $25.00 - $30.00 per hour
Experience level:
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years
Schedule:
- 8 hour shift
Work Location: One location
Speak with the employer
+91 8482027710
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