Asset Management / Customer Support Specialist

We are seeking an experienced Asset Management / Customer Support Specialist (internal title is Property Manager III) to join our team on the NASA HITSS IT contract at NASA HQ in Washington, DC.

This position will be part of a customer support team and will provide tier 1 help desk for Office 365, hardware and or software configuration and a myriad of other training support required. They will be required to optimize the end users’ experiences by using the technologies available in the desktop support and video teleconferencing systems. The position will also become a Subject Matter Expert in Office 365 usage, its features and functions. This full-service position will provide recommendations for continuous improvement as it pertains to the Tier 1 and 2 help desk support.

Responsibilities:

The Property Manager will:

• Provide support to the operations of the IT procurement and inventory management function.
• Participate in the maintenance of records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software.
• Minimize organizational cost through product standardization and tracking.
• Track quality throughout the product lifetime.
• Manage deployments of customer assets tags.
• Manage all aspects of received customer orders from various vendors after they are received into HQ building.
• Support the management and tracking of Government Furnished Equipment.
• Perform a variety of tasks.

Requirements:

• Perform tier 1 help desk functions for client tools
• Create and maintain customer engagement tickets, using ServiceNow, for all work performed
• Be proficient in Office 365 functions and features
• Professionally communicate with Agency senior executives and their support staff
• Provide scheduling coordination and support
• Be technically proficient in Windows and Macintosh operating systems for mobile and desktop devices as it pertains to hybrid audio and visual teleconferencing capabilities

Desired Skills:

• BS/BA or equivalent years of experience
• 5-8 years equivalent work in this area
• Excellent Customer Service Skills
• Excellent Excel and PowerPoint Knowledge
• Outstanding Organization Skills
• Strong Analytical Skills
• Excellent verbal and written communication skills
• Able to work well independently, proactive and as a team player
• ITIL v4 Certified or able to obtain within 90 days of hiring

Venesco LLC, is an equal opportunity and affirmative action employer. Venesco is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.

Job Type: Full-time

Pay: $65,000.00 - $78,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Office 365: 3 years (Preferred)
• ServiceNow: 3 years (Preferred)
• tier 1 help desk: 3 years (Preferred)
• FIPS: 3 years (Preferred)
• scheduling coordination and support: 3 years (Preferred)
• Windows: 5 years (Preferred)
• Macintosh: 3 years (Preferred)
• IT asset management: 1 year (Preferred)

License/Certification:

• ITIL Certification (Preferred)

Work Location: In person

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