Help Desk Coordinator - Lead Job at Computer World Services
Job Description
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Help Desk Coordinator - Lead for the United States Army Reserve (USAR) Command Control Communications, Computers, & Information (C4IM) Information Technology Support Services (ITSS).
United States Army Reserve Command (USARC) G-6 owns and operates Army Reserve Network (ARNet) and Secure Army Reserve Network (SARNet) to provide continuous secure and nonsecure data, voice, and video transport, data center services, hosted applications, file services, collaboration tools, cybersecurity, remote access, continuity of operations, and customer service across the USAR enterprise IAW Army Regulation (AR) 25-1 Army Information Technology and other governing documents and outlined in the Army’s Command, Control, Communications, Computers and Information Management (C4IM) Services List. These services are provided to 65,000 users with network accounts at approximately 700 locations, primarily in the continental United States with a few in Puerto Rico, Europe, Asia, and the Pacific region.
The Candidate will enter, acknowledge, track, and resolve individual and site requests, incidents, and problems including laptop computing, mobility devices, printers, peripheral devices, network and datacenter hardware and software, and COMSEC equipment. Service desk function shall provide for telephonic and web access for customers to enter tickets. Customer service shall be available 24x7x365, including during battle assembly weekends, contingencies, emergencies, and Command mission support operations.
Key Tasks and Responsibilities
- Responsible for ensuring the timely process through which problems are controlled
- Includes problem recognition, research, isolation, resolution, and follow-up steps
- Requires experience and understanding of MIS environment
- Typically involves use of problem management database and help desk system
- May provide guidance/training for less experienced personnel
Job Requirements:
Education & Experience
- BA/BS Degree with 12+ years of experience or MA/MS with 10+ years of experience (required)
Certifications
- DoD 8570 IAT Level II certification (required)
Security Clearance
- US Government Secret (T3) clearance is required. Candidate may start with an Interim clearance but must obtain a full clearance within 180 days.
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
- Travel to CONUS and OCONUS locations to meet mission requirements and undergo training maybe required. The support outside Ft. Bragg, NC including OCONUS if required, will be designated as TDY.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at
314.952.5138 or URL blocked - click to apply.Job Snapshot
Employee Type
Full-TimeLocation
Fort McCoy, WIJob Type
Information TechnologyExperience
Not SpecifiedDate Posted
02/10/2023Job ID
3739/2702/16850Please Note :
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