Overview:
The Help Desk Technician is responsible for responding to telephone calls, email and personnel requests for technical support.

Responsibilities:

• Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems
• Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues
• Provide support for Windows 10 and some legacy Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics
• Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
• Document, track and monitor problems to ensure timely resolution
• Identify, research and resolves technical problems
• Correct application issues, solve network and security problems and identify common PC software and hardware problems
• Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware
• Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals
• Perform other duties as assigned by management

Required Skills:

• High school diploma or GED required
• Associate degree is preferred
• Excellent organizational, written, and verbal communication skills
• Computer literate and familiar with help desk procedures
• Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software
• Ability to install and deploy Windows based computers
• Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint
• Knowledge of Internet Explorer software usage and configuration
• Ability to lift up to 60 pounds required

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Eagan, MN: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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