Help Desk Technician Job at Loram Maintenance of Way
Job Title: Help Desk Technician
FLSA Status: Exempt
Department: Information Technology
Reports to: Infrastructure Manager
GENERAL DESCRIPTION / PURPOSE:
The role of the Help Desk Technician resources at Loram is the first line of support for business partners within the company. The team manages all user-based support and will work with level 2 support resources when required.
The role of the Help Desk Technician is to manage support including implementation, new user setup, licensing, availability, reliability, performance, monitoring, maintenance, upgrades, and security profiles. This position must be able to work with very little supervision in a fast-paced environment.
As a Help Desk Technician, you will be providing support for the company. This position will create knowledgebase articles and document processes for the team and has a significant role in maintaining business continuity.
ESSENTIAL JOB FUNCTIONS:
Maintain all aspects of laptops, desktops, mobile devices, tablets, licensing, and standard related software for end users.
Maintain corporate print service/maintenance contracts and assist with repairs as needed
Manage user accounts and access in Active Directory, Exchange Admin Center and Microsoft 365 Admin Center
Provide support for executive office and conference room AV systems
Load/Update the operating system, BIOS, and application software of corporate computers as required
Assist with deployment of specialized software as needed. Serve as a backup to other applications as required
Maintain an up-to-date inventory of IT resources and supplies
Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs
Respond to helpdesk tickets as assigned keeping users informed as to progress; updates and closes IT tickets accordingly. Acts as co-administrator for the ticketing system
Work non-traditional hours to minimize the business impact of upgrades or modifications to infrastructure as needed
BEHAVIORAL COMPETENCIES:
Action Oriented
Creating a Service Reputation
Customer Focus
Strong Problem Solving
Technical Learning
Values Based
REQUIRED QUALIFICATIONS:
Education: Bachelor’s Degree in Information Technology or related field
Experience: 3+ years cumulative experience supporting various Computer Operations, Technical and Help Desk support
Strong working knowledge of Computer Hardware, Windows 10+, standard MSO 365 business applications, and other software support
A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under pressure, multi-task, and meet deadlines
Ability to communicate effectively with staff on all levels within Loram
An open attitude toward learning and ability to work remotely when needed
Excellent verbal and written communication skills
A disciplined work ethic and advocate for Loram management’s mission and vision
Ability to lead large work volumes, show flexibility, and adapt easily to change
PREFERRED QUALIFICATIONS:
Experience: 4 years working in a general helpdesk support environment in addition to required qualifications
Licenses/Certifications: Any IT-related training and certifications
Knowledge, Skills, and Abilities: Rail Industry knowledge
WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Office deskwork, requiring sitting, walking, using phone & computer
May lift up to 30 lbs. occasionally (desktop computers, monitors, stands)
10% or more travel is possible including international
Can tolerate variable and sometimes challenging conditions during visits or inspections of company equipment in a railroad environment
Loram is proud to be an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
FLSA Status: Exempt
Department: Information Technology
Reports to: Infrastructure Manager
GENERAL DESCRIPTION / PURPOSE:
The role of the Help Desk Technician resources at Loram is the first line of support for business partners within the company. The team manages all user-based support and will work with level 2 support resources when required.
The role of the Help Desk Technician is to manage support including implementation, new user setup, licensing, availability, reliability, performance, monitoring, maintenance, upgrades, and security profiles. This position must be able to work with very little supervision in a fast-paced environment.
As a Help Desk Technician, you will be providing support for the company. This position will create knowledgebase articles and document processes for the team and has a significant role in maintaining business continuity.
ESSENTIAL JOB FUNCTIONS:
Maintain all aspects of laptops, desktops, mobile devices, tablets, licensing, and standard related software for end users.
Maintain corporate print service/maintenance contracts and assist with repairs as needed
Manage user accounts and access in Active Directory, Exchange Admin Center and Microsoft 365 Admin Center
Provide support for executive office and conference room AV systems
Load/Update the operating system, BIOS, and application software of corporate computers as required
Assist with deployment of specialized software as needed. Serve as a backup to other applications as required
Maintain an up-to-date inventory of IT resources and supplies
Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs
Respond to helpdesk tickets as assigned keeping users informed as to progress; updates and closes IT tickets accordingly. Acts as co-administrator for the ticketing system
Work non-traditional hours to minimize the business impact of upgrades or modifications to infrastructure as needed
BEHAVIORAL COMPETENCIES:
Action Oriented
Creating a Service Reputation
Customer Focus
Strong Problem Solving
Technical Learning
Values Based
REQUIRED QUALIFICATIONS:
Education: Bachelor’s Degree in Information Technology or related field
Experience: 3+ years cumulative experience supporting various Computer Operations, Technical and Help Desk support
- 7+years or equivalent combination of education and experience
Strong working knowledge of Computer Hardware, Windows 10+, standard MSO 365 business applications, and other software support
A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under pressure, multi-task, and meet deadlines
Ability to communicate effectively with staff on all levels within Loram
An open attitude toward learning and ability to work remotely when needed
Excellent verbal and written communication skills
A disciplined work ethic and advocate for Loram management’s mission and vision
Ability to lead large work volumes, show flexibility, and adapt easily to change
PREFERRED QUALIFICATIONS:
Experience: 4 years working in a general helpdesk support environment in addition to required qualifications
Licenses/Certifications: Any IT-related training and certifications
Knowledge, Skills, and Abilities: Rail Industry knowledge
WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Office deskwork, requiring sitting, walking, using phone & computer
May lift up to 30 lbs. occasionally (desktop computers, monitors, stands)
10% or more travel is possible including international
Can tolerate variable and sometimes challenging conditions during visits or inspections of company equipment in a railroad environment
Loram is proud to be an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.