TEAL is revolutionizing the hydronic industry by humanizing Hot Water, Chilled Water & Hydronic Heat. TEAL’s innovation design – incorporating advanced AI technology and remote monitoring – far outperforms traditional central plants, resulting in a significantly reduced carbon footprint and the lowest total lifecycle cost. The future of central plants and your next opportunity are available today!

JOB SUMMARY

Under broad direction, the IT Help Desk Technician II will support computer systems and users, including satellite offices, field communications locations, and field operations. Under direct supervision, respond to issues with problem recognition, research, and resolution steps. Act as first line of computer support while
working with other IT staff on more complex problems.

KEY RESPONSIBILITIES

• Responsible for providing technical support through phone, remote, in-office and onsite services during normal working hours
• Provide phone support for customers looking for guidance on using their computer systems
• Monitor support ticket queue
• Resolve tickets taken from the queue
• Identify and escalate critical events
• Install, reinstall, configure and troubleshoot Desktop operating systems, software and hardware
• Install and troubleshoot hardware and peripheral components such as monitors, keyboards and printers
• Maintain open communications with all team members to actively assist in resolving issues for clients
• Answer and respond to TEAL Help Desk Number
• Maintain proper inventory of equipment assigned to end users
• Receive and escalate service requests requiring enhanced response
• Act as an escalation point for performance issues
• Occasional travel is required
• Other duties as assigned.

PROFESSIONAL EXPERIENCE & QUALIFICATIONS

• Training in Computer Science, Networking, Computer Repair, Business Systems or other related technical fields
• 2+ years of end-user support experience or related field in the following areas:Multiple Anti-Malware solutions, Backup solutions, Various forms of VPN configuration & troubleshooting,

Network Cabling Skills, Network printer troubleshooting, Network support and administration
Active Directory user configuration and management

• Ability to work within a team environment as well as independently, multi-task and adapt to frequent changes
• Strong organizational skills and a drive to be the best
• Great customer service skills and strong communications skills, both verbal and written

COMPENSATION & BENEFITS:

• PTO Allotment of 120 hours / 3 weeks after 90 days of employment
• Competitive Compensation
• Holistic Health Coverage (medical, dental, vision, life insurance, disability), including 24/7 medical concierge services
• 401k Plan with a generous employer match
• 10 Paid Holidays and Birthdays off
• Memberships to professional organizations are paid for by the Company
• Casual Dress Code
• $500 cash for first time home buyers!
• Teambuilding - Have fun with the team at sporting events, lunches, and other group festivities
• Excellent growth and advancement opportunities

TEAL is an Equal Opportunity Employer.

TEAL requires pre-employment background checks and drug screening.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• Day shift
• On call

Experience:

• Help desk: 2 years (Preferred)

Work Location: In person

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