JOB DESCRIPTION

TITLE:

Home Based Patient Navigator

General Summary:

The Home Based Patient Navigator is responsible for assisting physicians, mid-level practitioners, and registered nurses to provide outreach efforts to a group of patients from a patient list including the evaluation, management, and treatment of patients in a home-based setting. This role will utilize the established model of care management. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Principal Duties and Responsibilities:

• Coordinates and maintains organized patient panel and provider schedules.
• Conducts home visits and phone calls to all patients enrolled in the Rush@Home program.
• Performs patient intake including vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
• Uses motivational interviewing techniques and the stages of change model. Builds a trustful relationship with patients.
• Prepares patient for exam based on reason for visit.
• Identifies barriers for patients and works with care team to provide resources and support.
• Prepares and supports patient and assists provider with procedures.
• Reviews appointment schedules and ensures all patient charts are available for the visit.
• Reviews patient charts and ensures that all ancillary reports and required paperwork are available to the provider at the time of visit.
• Performs basic lab and testing procedures according to standards.
• Performs phlebotomy and EKGs.
• Administers immunizations as ordered by the physician.
• Administers RUMG-approved intramuscular or subcutaneous medications after competency has been assessed, verified, and documented.
• Performs Tuberculin skin testing upon order of the physician.
• Demonstrates appropriate population-specific techniques with patients.
• Documents administration of over-the-counter medications and/or other medications in Epic per policy or protocol.
• Documents in EHR according to Rush policies and procedures.
• Ensures proper documentation, organizes relevant paperwork, and follows appropriate policy and procedures for mileage reimbursement.
• Schedules home visits and telephone follow-ups with patients while ensuring that the intervention visit timelines are being met. Accommodates flexible scheduling if needed. Conducts visits in patients' homes, clinics, hospitals or in public places while assuring privacy and confidentiality to the patient.
• Stocks and order supplies necessary for clinical home visits
• Calls patients regarding test results and medical instruction under the direction of a physician.
• Calls in medical refills under the direction of a physician or protocol.
• Documents patient care information in the outpatient medical record according to standards.
• Attends regular team meetings at Rush University to discuss matters concerning the program and home visits.
• Assists with scheduling of patient tests, procedures, and follow-up appointments.
• Assists in the care, cleaning, and sterilization of equipment and instruments.
• Maintains the inventory of medical and linen supplies.
• Maintains quality control for equipment.
• Participates in quality improvement projects.
• Maintains compliance with the Joint Commission standards and other regulatory bodies.
• Performs other duties as assigned.

Knowledge, Skills and Abilities:

• Current Certified Medical Assistant certification by AAMA, AMT, NCCT, or NHA (includes principles and techniques of injections and medication administration).
• Current CPR certification required.
• A minimum of one year of clinical experience preferred.
• Phlebotomy experience preferred.
• Computer skills required; Epic Ambulatory experience preferred.
• Excellent communication and interpersonal skills.
• Excellent customer service skills.
• Excellent organizational skills.
• Ability to work independently and solve problems along with a strong multi-tasking, organization, communication, and basic computer skills.
• Comfortable working in a variety of settings, with people's different living situations, and across all levels of socioeconomic status.
• Resident in the Chicagoland area, have their own transportation with proof of current auto insurance, be able to navigate the Chicagoland area, and be available for flexible scheduling as needed.
• Ability to function independently, to organize, and be self-motivated

Preferred Job Qualifications:

• Experience as a community health worker/patient care navigator.

Disclaimer:

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Rush University Medical Center is one of the country's leading medical centers pushing the boundaries of healthcare services with innovative, compassionate, and accountable team members. Are you ready to challenge and grow your skills, contribute to providing top-quality patient care, and enhance your career? Rush is a diverse and inclusive culture and offers a competitive salary, and a valuable compensation package including health, dental and vision benefits, retirement, health savings accounts, and tuition assistance to invest in your future.

Job Type: Full-time

Schedule:

• Day shift

Work Location: One location

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