Job Description

At Loews Hotels & Co., the Delphi Systems Analyst is responsible for providing world-class preparation, coordination and servicing of group business, focusing on efficiency, accuracy and enhancing customer experience. The Delphi Systems Analyst will work closely with our hotel partners and meeting planners to ensure maximum business flow through and to ensure guest satisfaction.

Essential Functions and Responsibilities

Delphi Responsibilities (80%)

• Assist in system training for Delphi property users.
• Assist in training operating departments on Delphi use.
• Run Daily, Weekly, Monthly maintenance reports and fix problems to maintain accurate database.
• Complete Month End Reporting and Processes.
• Administer and communicate changes to the property users and how to apply changes.
• Assist with various revenue reports: formatting and updating Excel spreadsheets.
• Produce adhoc reports as requested.
• Update and maintain Loews branded forms, proposals, and contracts as merge documents in Delphi.
• Turn bookings tentative, definite, and cancelled in system following standards – all sections of Delphi booking match contract and are correct.
• Process contract addendums
• Assist Revenue Management in maintaining group room blocks and straight line availability

E-Lead Coordinator (20%)

• Check E-Lead email constantly
• Build new bookings into Delphi following standards
• Build new accounts/agencies into Delphi following standards
• Build new contacts into Delphi following standards
• Maintain NSO sourcing standards within Delphi bookings
• Maintain 3rd Party distribution standards within Delphi bookings
• Qualify/Evaluation of leads for distribution
• Initiate customer contact and manager introduction
• Assign leads to sales managers

Supportive Functions and Responsibilities

• Respect guidelines of confidentiality and code of ethics in all company areas. Represent Loews Hotels in a professional manner at all times.

Support of Sales Managers
Work with other administrative staff to accomplish departmental goals
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards

Qualifications

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

Required:

• Demonstrated proficiency in Delphi, Word, Excel, Power Point
• Ability to communicate effectively verbally and in writing
• Ability to prioritize
• Editing and proof reading

Preferred:

• Delphi Certified
• Thorough knowledge of Delphi SSRS reports, Crystal reports and Market vision reports and how to write them;

Education:

• Bachelors Degree or equivalent experience

Experience: Thorough knowledge of Delphi, Word, Excel, Power Point; 2 years of related hotel experience. Must have excellent communication, organization, and guest relations skills. Must be able to work a flexible schedule, including weekends and holidays, when needed

Licenses or Certificates: Delphi Certification (preferred)

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your hourly salary requirement?
• You must live in Tennessee, Florida, or Texas for this position. Do you reside in one of these states?

Experience:

• Delphi: 1 year (Required)

Work Location: Remote

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