Being a part of the team at Androscoggin Home Healthcare + Hospice is more than just "fitting in", it is a sense of belonging to a community with people and purpose that make us feel connected. As we grow our Androscoggin family, we want you to experience respect and value for the talents you bring to our team and our mission. It's all about doing something together that makes belonging matter.

Individually we are unique, with our own histories beliefs, cultures and aspirations. Collectively we are a strong, talented and extraordinary group of professionals with a common purpose: To grow and thrive as individuals while working together to improve the quality of life for those in our service. We strive to be the very best version of ourselves and rely on our colleagues to do the same. We support one another. We celebrate achievements. We focus on our mission in the communities we serve.

Come see what it feels like to belong!

Our Waterville office has a full-time position available for a Home Care Administrative Coordinator!

JOB SUMMARY: Coordinate the scheduling and care of all registered nurse (RN) clients by working and communicating closely with the assigned RN case managers, Home Care Compliance Coordinator, and Director.

ESSENTIAL FUNCTIONS:

• Maintain up to date schedules for all RN’s.
• Coordinate schedule changes.
• Enter visit frequency orders for all plans of care (POC) re-certifications and schedule.
• Manage electronic visit verification errors daily.
• Manage and ensure correction of schedule visit status report daily.
• Coordinate new referrals with RN’s, referral department, and Care Coordinating Agencies.
• Review incoming referral paperwork for accuracy and consistency.
• Track and follow up on all RN referrals.
• Assign new clients in electronic medical record system and coordinate first RN visits and schedule.
• Initiate client contact within 24 hours of referral received, verify all information with client, welcome them and let them know when they can expect to hear from their RN.
• Verify weekly billing spreadsheet.
• Verify/check service orders.
• Manage and process service changes; Notify client of changes in service or charges.
• Respond to client inquiries.
• Special projects as requested.
• Other duties, as required.

QUALIFICATIONS: High School diploma or equivalent. Prior experience in a home health, high volume call center or staffing environment is a plus.

PHONE/COMPUTER SKILLS: Professional phone skills; working knowledge of MS Office and databases.