Job Summary: Home Delivery Specialist (HDS) team collaborates with our Logistics & Home Delivery (HD) partners, Tempur Retail Stores, Direct Sales Associates, and Consumer Care functions to manage HD communication with our end consumers. Communication includes order status, delivery expectations, special delivery requirements, and troubleshooting support. The focus of our team is to build a world-class operation and enable everyone to do the best work of their lives. This is a work in office position at the Lexington office.

Essential Duties, Responsibilities, and Key Results Area:

• Work in a team environment to provide high quality service to customers
• Collaboration with Internal and external partners on home delivery related matters
• Provide accurate tracking of all customer orders.
• Troubleshoot and solve problems related to home delivery
• Special Projects as needed

Required Behaviors: The Home Delivery Specialist must exhibit a positive customer-focused attitude, a willingness to go above and beyond to resolve all customer issues, and a sense of urgency to address and resolve customer issues. The HDS must be excellent in working cross-functionally to problem-solve for the right solution. The HDS must fully understand the brand experience and passionately advocate for the customer to ensure that customers continue to receive exceptional service throughout their home delivery experience.

Ideal Candidates Possess These Attributes:

• Vision and passion for delivering best in class consumer/customer experience
• Ability to work both independently and collaborate within a team
• Strong Sense of ownership and sense of urgency
• Answer phones and emails in a timely manner
• Ability to multitask with several computer systems
• Excellent written and verbal communication skills
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality
• Adaptable to changes in the work environment; Able to deal with frequent changes or unexpected events.
• Volunteer readily; Asks for and offers help when needed, eager to learn new tasks and take on new responsibilities.
• Embodiment of our team goal of being Better Every Day

Qualifications:

• High school diploma or general education degree (GED); or six to twelve months related experience and/or training; or equivalent combination of education and experience.
• Experience with Microsoft Office required
• Experience in customer service or order fulfillment/management preferred
• Zendesk ticketing system and Microsoft AX experience preferred

Work Environment/Physical Requirements:Fast-paced corporate office environment. Some stress may occur. Regular travel is not expected in this position; however, travel around scheduled projects such as program rollouts may be necessary.

Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.