Host Job at ISS Facility Services (US)
ISS offers a competitive compensation package including Benefits, Paid Time Off, with an hourly salary starting at
$24.00 USD.
Key Purpose
Provide superior hospitality while meeting and greeting all visitors and guests. Always representing both ISS and our Client in the most professional manners.
Success Criteria
- Provide an all-round and amazing colleague experience, taking customer service to the next level.
- Meet & exceed agreed experiential service levels
- Build effective relationships with ISS employees to ensure we create a placemaking ethos and exceed in all elements of the touchpoint journey
- Ensuring a safe working environment in line with Health and Safety regulations and standards
Ideal Candidate Experience
- High school diploma or equivalent education required. College Degree Preferred.
- Two years related experience in a corporate environment or hospitality related field preferred
- Knowledgeable of Microsoft Office applications
- Great telephone skills and verbal communication
- Must be client-driven, organized, and professional
- Ability to work in a team environment
Key Accountabilities
- You are a natural host and can make guests and colleagues feel at home within the workplace.
- You are the primary connector between colleagues and the workplace, willingly respond to queries & resolve issues relating to the physical environment, technology & security first line fixes. You learn quickly and will enjoy being able to promote various destinations, food services, wellness events, activities.
- Develop relationships and capture guests & colleague is individual preferences/needs for future visits and think creatively of ways to accommodate any special requests.
- Eyes wide open – always looking at our workplaces and experiences though the lens of a colleague or visitor.
- You will drive and participate in working groups to capture colleague feedback and build engagement.
- We function as One Team and work with our peers by notifying the appropriate Departments when an extra pair of hands or specialist support (e.g., tech) is needed.
- Undertake tours of the entire building while stating facts and having a positive demeanor. Be involved in reviewing and enhancing operating procedures – making sure that they remain relevant and helping to adjust and amend on a regular basis.
- You will be the ‘storyteller for success,’ actively highlighting the positive effect we are having on our colleagues every day
- Monitor the Locker system at Whippany, assist the Curated Team and manage the Dry cleaning Drop off/Pick up
- Complete checklist for copy rooms – ordering/replacing toners, reporting all equipment that is malfunctioning.
- Conduct daily inspections in all conference/focus rooms and communal areas
- Raise tickets for all facilities inquiries and send report weekly for all BeOne app issues
- Conduct Campus Tours when needed
- Reply to all emails regarding any concerns/issues for Transportation, colleague engagement, etc.
Physical Demands & Work Environment
- Come to work properly dressed according to the dress code for this position
- Employee must be able to work under pressure and time deadlines during peak periods.
- Sitting at a computer for extended periods of time 90% of the time
- Must be able to lift a minimum of 10 pounds
ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.
JOB DETAILS
Date posted:
MAR 10, 2023
Country:
UNITED STATES
Location:
STANFORD, CA, US, 94305-8218
Job Category:
FOOD SERVICES
Full time/Part time:
FULL TIME
Requisition ID:
33814
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