Host/Hostess Job at TGI Friday's
Role Purpose
To present a positive first impression of TGI Friday’s friendliness, excellent service and high standards. To greet Guests upon arrival, ensure Guest dining experience is excellent and to bid Guests farewell as they leave.
Key Responsibilities & Accountabilities
- Greet incoming and departing Guests warmly
- Seat Guests in the bar or dining area and ensure a smooth handoff to the service staff.
- Promptly answer incoming calls to the restaurant and provide appropriate service.
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
- Entertain the wait with Fun, Food and Beverage.
- Tend to special Guest needs and requests.
- Following all relevant brand standards for service
- Food, Beverage and Experience.
Key Decisions
Influences
- Identifying and handling special needs or requests from Guests
- Ensuring expedient seating of Guests
- Seating Guests in bar area or dining area
Measures of Success
- Following TGI Friday’s checklist for greeting and seating of Guests
- Consistently fulfill the Key Responsibilities and Accountabilities above
- Guest satisfaction scores
Qualification Requirements
- Friendly and outgoing by nature
- Must be able to read menus
- Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
- Must be able to clearly communicate Guests’ needs to W/Ws, Bussers, Managers, etc.
- Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
Competencies
PASSION FOR THE GUEST (Friendliness, Hospitality): consistently delivers service in a fun, friendly and engaging way
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