Host/Hostess Job Description

A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service, and high standards. The Host/Hostess also greets Members and Guests upon arrival, monitors a waiting list, enters Member's names into the computer system, shows Member's to their table, and bid Member's farewell as they leave.

A Host/Hostess must be able to carry natural conversation with member and guests without sounding scripted or intrusive. Additionally, the Host cares for our members by refilling beverages and performing light housekeeping duties such as cleaning glasses and menus and ensuring restrooms are clean, stocked, and orderly. As a member of an energetic team, the Host/Hostess may also need to answer the phones and fill to-go orders when needed. Availability must include nights and weekends.

Responsibilities:

• Greet incoming and departing Members warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name

• Use visual cues to seat members and guests in either the bar or dining area depending on their preference

• Inform members and guests of current specials and who will be serving them to ensure a smooth handoff to the service staff

• Answer incoming calls to the restaurant and provide appropriate service

• Manage the flow of members and guests into the Dining and Bar areas, and provide accurate wait times to incoming members if appropriate

• Tend to special members and guests needs and requests

• Observant to Guests' needs throughout the dining experience to ensure they receive high-quality service (i.e. notice a drink refill is needed while seating another member and ensuring the drink is refilled prior to getting back to the door).

• Protect establishment and patrons by adhering to sanitation, safety, and alcohol control policies

• Help dining room staff by setting and clearing tables; replenishing water; serving beverages

• Contribute to team effort by accomplishing related results as needed

Requirements:

• Must be able to read menus

• Must be able to articulate clear greetings and farewells to members and guests, as well as able to understand requests for assistance

• Must be able to clearly communicate member's and guests' needs to, Bussers, Servers, Managers, etc.

• Must be able to hear well in a loud environment in order to answer telephone and respond to member requests

• Must be able to walk and stand during entire shift

• Must be able to reach, bend, stoop and wipe

• Must be able to articulate clear greetings and farewells to members and guests

• Must be able to understand requests for assistance

• Must be able to carry trays or supplies (10-30 lbs.)

• A desire to help out where needed and work as part of a team

• Passion for providing extraordinary service

• The ability to thrive in a fast-paced environment

• An appetite for learning (and great food)

• Flexibility to work a variety of shifts

• 6 months experience in a full-service restaurant preferred

• Must be upbeat, outgoing and positive

• Must be able to assist Guests and possess great members relations skills

• Ability to work positively in a fast-paced environment

• Ability to stand/walk and stay focused and alert for extended periods of time

• Ability to work effectively within a team

• Ability to effectively communicate on the telephone.

Host/Hostess top skills & proficiencies:

• Customer Service

• People Skills

• Professionalism

• High Energy

• Multitask

• Thoroughness

• Planning

• Basic Math

• Teamwork

• Attention to Detail

• Verbal Communication

• Organized

• Flexible

• Management Skills

Job Types: Part-time, Full-time, Seasonal

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Vision insurance

Physical setting:

• Casual dining restaurant

Shift:

• Morning shift
• Night shift

Weekly day range:

• Weekend availability

Work Location: In person

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