Responsibilities

• High School diploma or equivalent is required with college course work in related field preferred. Experience in a hotel or a related field is also preferred.
• Ability to type 55 wpm.
• Proficient with Microsoft operating systems, OnQ and Delphi FDC.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjusting or modifying to meet the constraints of the particular need.
• Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.

• arithmetic functions.

Job Responsibilities

• Approaches all encounters with guests and associates in an attentive friendly courteous and service-oriented manner.
• Maintains regular attendance in compliance with company policies as required by scheduling which will vary according to the needs of the hotel. Possible weekends and holidays based on business demands.
• Maintains high standards of personal appearance and grooming which include compliance with the company’s dress code and wearing name tag when working (per brand standards).
• Ability to comply with management’s standards and regulations to encourage safe and efficient hotel operations.
• Maintains sales files in an organized fashion and as per specified standards.
• Maintains commission FastPay compliance and policy.
• Demonstrates awareness of established goals for each department and the role played in sales process to achieve and/or exceed these goals.
• Answers phones, qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately, timely and in a professional manner.
• Types sales contracts, BEO’s correspondence reports forms, directs mail pieces etc. as needed by sales team.
• Maintains sales system (i.e. Delphi FDC) documents to ensure consistent, accurate and all is generating properly.
• Assists managers on creative projects including proposals, direct mail pieces invitations, special events etc.
• Maintains timely and effective paper flow and communication within department and to other departments.
• Maintains flow of sales contracts through proper distribution to client team and to appropriate dept. head.
• Quotes prices for meeting inquiries and works with respective sales leadership at the property (i.e. Director of Sales and Director of Catering) to handle small groups of less than 10 rooms and small meetings of less than 10 people.
• Works with sales leadership to detail upcoming functions as needed obtain guarantees confirm arrangements etc.
• Distributes Banquet Event Order changes, rooming lists, signed contracts revisions etc. to appropriate departments as it relates to meetings and groups.
• Assists guests and clients with small changes requests etc. and completes needed paperwork for Manager.
• Conducts site inspections for the department as needed.
• Enters group pickup into Delphi FDC daily and maintains consistency with awarding brand Event Planner points with integrity of the intended system.
• Maintains constant paper flow of thank you letters for groups/functions and distributes accordingly to departments and maintain in files.
• Monitors and orders office supplies and sales collateral to ensure we are properly stocked at all times with full packets collateral supplies and promotional items.
• Calls clients for guarantee numbers for functions 72 hours prior creates/closes house accounts and complete AV order.
• Organizes in-house deliveries amenities welcome letters transportation schedules etc. as needed.
• Attends various hotel meetings and takes minutes to type and distribute accordingly to all departments.
• Other items, as they relate to the Sales and Marketing effort of the hotel and any other items as needed by entire management staff.
• Any other duties as assigned by Director of Sales & Marketing specific to respective property.

Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day.



Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security:
The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)