HOUSEKEEPING ROOM ATTENDANT
JOB DESCRIPTION

General Purpose

To maintain a clean, sanitary, comfortable and organized environment for our guests

Main Job Tasks and Responsibilities

• Ensures confidentiality and security of guest rooms and company information
• Follows all company safety and security procedures
• Responds to guest queries and requests and insures they are fulfilled
• Reports any maintenance issues or safety hazards
• Observes and reports damage of hotel property
• Sweeps, scrubs, mops and polishes floors (interior and exterior)
• Sweeps, dusts, cleans walls and ceilings (interior and exterior)
• Vacuums clean carpets, rugs and draperies
• Cleans, Dusts and polishes furniture and fittings (interior and exterior)
• Cleans, and dusts metal fixtures and fittings (interior and exterior)
• Empties and cleans trash containers and cigarette butt poles disposing of trash in a sanitary manner (interior and exterior)
• Makes up beds and changes linens as required
• Replaces dirty linens and towels with clean items, storing dirty laundry according to policy
• Washes, cleans and sanitizes basins, mirrors, tubs and showers
• Cleans and wipes down glass surfaces including windows and doors (interior and exterior)
• Restocks all room supplies such as drinking glasses, soaps, shampoos, writing supplies, and other items not listed
• Tidies up rooms; realigns furniture and amenities according to prescribed layout
• Monitors guest laundry bags replacing as needed
• Checks all appliances in rooms are in working order
• Replaces light bulbs in light fixtures (interior and exterior)
• Replaces batteries in remotes
• Maintains all cleaning equipment and materials in a safe and sanitary working condition
• Cleans corridors, lobbies, stairways, elevators and lounges as well as guest rooms
• Organizes work schedule from the room status list, arrivals and departures
• Organizes and restocks cart at the end of the shift
• Maintains awareness of undesirable persons on property
• Reports accidents, injuries, and unsafe working conditions to manager
• Fosters an environment focused on team work, cleanliness, and a passion for guest satisfaction
• Any other duties as assigned by management

Key Competencies

• Attention to detail
• Customer focus
• Reliability
• Adaptability
• Team work
• Integrity
• Honesty
• High energy levels

Competency requirements

• Ability to work in a constant state of alertness and in a safe manner
• Ability to listen and follow instructions
• Effective communication skills
• Ability to work unsupervised
• Ability to maintain a professional manner at all times
• Display integrity and honesty
• Maintain a positive attitude towards guests
• Demonstrate attention to detail and thoroughness
• Able to follow and adhere to standard policies and procedures

Physical requirements:

Room Attendant positions require demanding physical tasks that require certain physical abilities including but not limited to:

• Able to consistently lift, push, pull and carry a minimum weight of approximately 25lbs
• Occasionally able to lift, pull and carry a minimum weight of approximately 50lbs
• Able to stand for prolong periods of time, up to 8 hours without a break
• Able to frequently kneel, bend and crawl
• Able to frequently squat and crouch
• Able to work in confined spaces
• Able to tolerate exposure to dust and cleaning chemicals

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: One location

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