Working at the Grand Geneva Resort & Spa means you're not just a number - you're a member of our family. You'll receive all the benefits of working at a AAA Four Diamond resort in a small community, combined with the benefits of a larger hotel management company based in Wisconsin. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

Referral Bonus: Refer a friend, receive $100 at 30 days and $100 at 90 days of employment

Our Housekeeping department is looking to add some muscle to their team! Do you enjoy making friends while staying active? Join our team as a Housekeeper and love where you work today

Our Team is looking for People Pleasing individuals who want to do the following:

• Turn our guest’s ordinary day into an extraordinary day ✨
• Love where they work ✨
• Be appreciated for what they bring to a team ✨
• Learn and grow with a company who truly values its people ✨

Timber Perks:

• Hotel room discounts as low as $49 per night

• Free meals every shift made by our talented culinary team

• Paid time off

• Golf, Ski, Restaurant & Spa discounts

• Flexible scheduling

• WELL Spa Gym membership for $16 per paycheck

• Advancement opportunities across the property and US

• Friendly work atmosphere- Negativity & drama are not welcome here

• Holiday, jury duty, & bereavement pay

• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits

• Recognition programs (aka get paid to celebrate)

The Responsibilities:

• Ensure prompt and courteous service to guests while making sure all guest experiences are distinctively superior.
• Service all stay-over rooms, changing sheets/pillows slips daily and replenishing towels/amenities as needed.
• Clean all check-out (vacant/dirty) rooms thoroughly, paying close attention to details and changing sheets/pillow slips. Replenish towels and amenities.
• Visually inspect room for cleanliness and appearance and signify completion for room.
• Clean bathtub, toilet, sink, walls, mirrors, tiles, counter, and floor surfaces.
• Dust all furniture, pictures, drawers, window ledges and shelves thoroughly.
• Makes up rollaway beds and cribs in a vacated room and notifies house attendants for them to be properly stored.
• Vacuum entire room thoroughly
• Empty all trash, replacing trash liners if applicable.
• Replenish amenities, linens and supplies in guest room.
• Ensure neat and organized housekeeping closet on the assigned guest floor.
• Sign for room keys and obtain housekeeping cart.
• Restock housekeeping cart for the following day.
• Respond quickly and efficiently to all guest requests.
• Practice chemical safety rules and follows procedures for needles and other hazardous materials.
• Report all suspicious persons, activities or hazardous conditions to the Security Department.
• Turn in all items found in employee's working area to Hotel Lost and Found department.
• Maintain high standards of guest relations when in contact with the guest, and assist with extra towels, soap, shampoo, lotion, note pads, etc., when requested.
• Hand over any item left in a check-out room to the Lost and Found Department in bag with proper tag; Complete special projects as assigned.
• Other duties as assigned by Supervisor.

The Qualifications:

• High school education or equivalent.
• Prior cleaning experience in a full service hotel environment is preferred.
• Must be able to speak and understand the English language.
• Pleasant personality, team-oriented and enjoy working with and serving people; good cleaning skills.
• Flexible availability required including but not limited to nights, weekends and holidays.

Reporting Relationship: Floor Supervisor and Director of Housekeeping and/or Assistant Director of Housekeeping

Exemption Status: Non-Exempt

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.