Housekeeper

Job Title: Housekeeper Hotel Department: Housekeeping

Reports to: Housekeeping Manager FLSA: Non Exempt

Job Objective: To contribute to guest comfort and ensure the daily cleaning and tidying of the assigned hotel bedrooms and any public areas.

Key Areas of Responsibility:

Efficiently perform all the cleaning activities of the hotel’s facilities, including routine and deep cleaning of guestrooms, public areas, back of the house and laundry operations.

To ensure that company standards and procedures are applied.

Specific Duties:

• Have a good understanding of all of hotels operating procedures;
• Be knowledgeable of rooms types and standards for supplies;
• Check the general condition of the room and notify the Housekeeping Supervisor of any malfunction or damage;
• Clean and sanitize guest rooms, replenish supplies and amenities, inspect and report rooms ready for sale to the front desk all in accordance with hotel’s training and standards;
• Dust and clean all furnishings in guest room including the television, desk, desk chair, desk lamp/shade, air conditioner unit, head boards, night stand, wall picture, wall lamp/shade and window ledge;
• Maintain cleaning supplies and the cleaning cart in safe, organized and presentable fashion;
• Ensure prompt and systematic servicing of all guest requests;
• Handle guest complaints effectively;
• Promote goodwill by being courteous, friendly and helpful to guests, managers and all other associates;
• Team work;
• Organization and thoroughness: preparing bedrooms in the specified length of time whilst respecting internal hotel procedures;
• No service rooms must be approved by inspector or front desk;
• Must wear uniform and nametag;
• Must follow all policies and emergency procedures of the hotel;
• Discretion: not disturbing guests
• Laundry and public area cleaning.
• Must maintain personal cleanliness.
• Willing to work flexible hours.
• Must embrace the Mission, Values, and Vision of the company.
• Deep clean when assigned.
• Other Duties and Responsibilities as may be designated

Education/Experience: Minimum high school. Prior housekeeping/hotel experience preferred.

Equipment/Computer Expertise: Prior knowledge of operating laundry room dryers and washers desired but not required.

Physical Demands:

• Must be able to push, pull, bend, stoop and reach upwards.
• Must be able to lift up to 40lbs.
• Must tolerate exposure to extreme temperatures.
• Must tolerate prolonged periods of standing and/or walking.

Work Environment: Interacting with co-workers, customers, working with cleaning chemicals and vacuum cleaners/brooms.

Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Embassy Suites by Hilton Pittsburgh-Downtown staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under allcircumstances. Every Embassy Suites by Hilton Pittsburgh-Downtown hotel associate is a guest relations ambassador, every working minute of every day.

Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security: The safety and security of our guests and associates is of utmost importance. Every Embassy Suites by Hilton Pittsburgh-Downtown hotel associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

I have read and agree to comply with the above job descriptions.

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Signature Date