Job Description:
We are excited to find a full time Account Engineer, which is a critical role to further take our employee- owned company to new heights and reports to a Sr. National Accounts Manager. As a small-medium sized business in the emerging energy efficiency space, we partner with some of the largest retailers, restaurants, and grocers in the world to ensure high quality and energy-efficient buildings!

This position is within the Melink Services business unit that has experienced tremendous growth – but we are just getting started as there is still incredible opportunity for further growth. The ideal candidate works well in a highly collaborative environment and takes on a no-task-too small mentality. This role is preferred to be located in greater Cincinnati, but willing to consider a remote placement for the right candidate. Join us as we endeavor to change the world, one building at a time!

Primary Focus and Responsibilities – How You Will Make an Impact:

• Provide technical support to various key departments and roles: o A technical liaison to National Accounts, Customer Service, and Sales personnel o Customer specific technical support to field service technicians, customer service team, and quality department o Guidance to product development support to in-house product development teams who are leading the development of next generation tools and products
• Manage projects by preparing technical documents and procedures for technicians and customer service team to successfully deliver on customer expectations
• Ensure project, process, scope-of-work, procedures, reports, and other information is available to all necessary personnel to maximize Melink’s productivity and success on each project and or within each program
• Provide daily support and issue resolution to customers, contractors, and technicians
• Review design plans and project specifications to create proposals and procedures to ensure adherence to scope, budget, and customer expectations
• Identify potential and resolve existing project issues quickly and thoroughly
• High level of comfort handling incoming and outgoing email and phone calls
• Research and make recommendations for potential service enhancements or modifications to meet the ever-changing needs of the customer base
• Any other job duties as assigned

Education, Experience, and Certifications:

• B.A. or B.S. degree in engineering or equivalent experience in related field required
• At least 5 years of account management, technical support, engineering design, and or relevant technical customer service experience in the commercial construction, HVAC, facilities management, or MEP design industries preferred
• Professional Engineer (PE), Certified Energy Manager (CEM), NEBB CT (or equivalent), LEED
• AP, BCXP, Six Sigma Blackbelt or other adjacent certifications desired

Competencies & Skills:

• The ability to THINK BIG, and has inherent curiosity
• Always demonstrates integrity
• Excellent: verbal and written communication, interpersonal, and customers service skills
• Excellent: organizational, attention-to-detail, analytical, and problem-solving skills
• Positive, helpful, collaborative, and friendly attitude required
• Proficient with Microsoft Office Suite or related software, strong excel skills preferred
• Knowledge and experience working in ERP systems, SAP Business One preferred
• Mechanical/electrical aptitude, familiarity with HVAC systems, and experience with reading mechanical drawings required
• Ability to effectively present information and respond to questions from managers and customers required
• Ability to write reports, business correspondence, and procedures required
• Strong work ethic and a high level of self-accountability required

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear
• The employee must frequently lift and/or move up to 10 pounds
• Travel required for this position is up to 20% and is typically seasonal

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• Day shift
• Monday to Friday

Work setting:

• Hybrid remote
• In-person

Ability to commute/relocate:

• Milford, OH 45150: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Milford, OH 45150

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