Hybrid Worklife Intakes Consultant Job at Workplace Options
Are you comfortable working in a fast-past environment?
Do you work well under pressure?
Are you interested in working with individuals across the globe?
Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world. s.
Work Perks:
On-site 24/7 gym access
Subsidized healthy food options
Wellness rewards
Subsidized Personal Training
Global Travel Opportunities
Close proximity to Downtown Raleigh and I-440
Company sponsored volunteer opportunities with local non-profits
Access to EAP Benefits
Lactation facilities
Description:
Work Life Intake Consultants work in a service center and provide customer service to employees and their families in order to assistance in locating and providing resources and referrals in their community.
Skills:
Telephone Skills
WPO relies on the Intake Consultant’s telephone skills to grow and prosper. These calls may be with an Employee Assistance Program (EAP) Consultant, the client’s customer, or with a provider. All calls, whether inbound or outbound, require the same high quality standards. Please be aware that all calls may be monitored for quality assurance.
During the intake the Consultant will be required to:
- Assess the Employee’s needs through targeted questioning
- Obtain the following data to create the “case description”:
- Employee’s personal information and information on the individual needing care (i.e. child or elder)
- Clear explanation of the issues/needs
- Statement of urgency of need
- Reason service is needed
- Desired geographic location for referral search
- Any personalized criteria
- Ensure all data entries are complete and accurate, with proper spelling and grammar
- Demonstrate excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service
- Demonstrate excellent knowledge of conflict resolution skills
- Demonstrate ability to organize and prioritize regarding crisis versus non-crisis issues
In addition to completing telephonic intakes, the consultant may be asked to participate in additional tasks. Our consultants work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPO's core values.
Requirements:
- Bachelor’s degree
- Strong English, verbal and written communication skills
Shift for this position is Monday-Friday 11:30am to 8pm
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