IDT Express Support Engineer - Perú Job at IDT Corporation
IDT(www.idt.net) is a US communications and financial services company founded in 1990 and headquartered in New Jersey. Today it is an industry leader in prepaid communication and payment services and one of the world’s largest international voice carriers. We are listed on the NYSE, employ over 1500 people across 20+ countries, and have revenues in excess of $1.5 billion.
We are looking for a Support Engineer for our growing IDT Express business. IDT Express Voice Engineers work primarily towards solving customer issues across various customer lifecycle stages. This team member will play a key role in alleviating customer issues to the best of his/her satisfaction. Issue resolution may involve working with cross functional teams internally including core engineering team, sys-admins, platform engineers, carrier routing team and commercial account managers. In a few cases it may involve going beyond the line and assisting the customer troubleshoot their internal sip servers or hosted voice platforms.
This is a full-time work from home opportunity, it does not matter where you are located as long as you bring value, have fast internet bandwidth and can drive / deliver on desired initiatives.
Responsibilities:
- Investigate, diagnose and resolve voice (voip) issues including various platforms, trunk setup, firewalls, codecs, sip messaging, applications, inbound / outbound calling, caller ID, & calling features.
- Develop and maintain expert understanding of all IDT Express applications and products.
- Perform advanced technical presentations for customers, and prospects remotely and in-person.
- Create user guides for technical setup of various systems, to create a knowledge base of self guided user help.
- Actively participate as a SME for voice & DID products, providing consultative support to other Sales Engineers in their area of specialization.
- Responsible for continued education on the platform and underlying technologies
Qualifications & Skills:
- 2-10 years of demonstrated Voice Engineering experience
- VoIP Network Architectures (including experience with all VoIP network elements – Soft Switch, MGW, MGC, SBC, CPE, etc)
- Technically relevant certifications such as Cisco (CCNA, CCNP) Linux, SIP, Security, etc.
- Understanding of customer communications requirements for enterprise business markets
- Thorough competitive telephony and network knowledge - SIP, RTP/RTCP, QoS, Codecs, and other VoIP Standards
- Strong background and knowledge of Cloud and Premise UC/Voice Solutions (Cisco, Microsoft, Ring Central, 8x8, Avaya, Shortel, Mitel, etc..)
- Familiar with Large/Enterprise VoIP migrations and deployments. Experience with migrations to Cloud Voice/UCaaS preferred
- Experience with Edgemarc SBC/Routers, Cisco Routers/Switches, Netgear SOHO routers/firewalls, HP and D-Link managed switches, Sonicwall Security Appliances, Polycom VoIP phones, Yealink VoIP phones, Obi analog to SIP adapters (ATA) and other popular industry devices.
- Pre-Sales experience preferred.
- Experience with consultation and design of small business to enterprise networks.
- Ability to work in a cross functional team, with a customer first attitude.
- Ability to go that extra mile in order to secure the deal.
- People friendly & personable approach.
- Ability to work with a global client base
- Clear communication skills.
- Bi-lingual is a plus.
Please attach CV in English.
The interview process will be conducted in English.
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