• Develop and communicate franchise implementation plans, to ensure key milestone achievement with onboarding franchise locations.
• Facilitate internal collaboration across functional teams to ensure implementations are completed on time and meet expectations.
• Analyze, review, and report on progress with team members and business partners.
• Complete assigned projects efficiently and effectively based on departmental expectations. Provide clear and concise status updates of pending projects as requested by Corporate Outreach leadership during weekly/bi-weekly meetings.
• Follow established protocol for implementing new franchises while being solution-oriented and resourceful to identify risks and opportunities throughout process proactively.
• Organization and management of onboarding-related conference calls.
• Facilitate and manage franchises within the company’s learning management system.
• Collaborate and delegate critical onboarding tasks to subject matter experts responding to franchise location requests for assistance.
• Engage in consistent and timely follow-up communications with franchise partners using various media platforms (i.e., text, email, Microsoft Teams).
• Develop creative design concepts, graphics, and layouts in the Learning Management System (LMS) that will assist with franchise education and training.
• Assess, on an ongoing basis, the effectiveness of LMS programs and training.
• Assist with training internal and franchise staff in basic LMS functionality and methods for implementation.
• Perform other related duties as assigned.

• Strong business acumen with the ability to quickly grasp issues and understand the strategy and demonstrated ability to work independently and make good business decisions.
• Demonstrated process and project ownership orientation with the ability to manage priorities and meet time commitments.
• Ability to effectively collaborate and communicate project status with onboarding teams and Company leadership.
• Highly skilled communicator in verbal, written, and oral presentation of information.
• Demonstrated analytical, quantitative, and organizational skills providing the ability to analyze progress, identify trends and anomalies, and recommend needed improvements.
• Solution-oriented and resourceful demonstrate excellent problem-solving and customer service skills.
• Ability and willingness to adapt to and accommodate ever-changing dynamics and growth expectations and goals of the Company.
• Proficient in MS Office Suite and demonstrated ability to work effectively within Word, Excel and PowerPoint, and other Program Management systems.

Education and Experience:

• Bachelor’s Degree in Business Management, Marketing, or a similar field is required.
• Minimum 2 years experience in Program Management – home infusion, specialty/infusion pharmacy, and/or sterile compounding experience preferred.