In Room Dining Server Job at Silverado Resort and Spa
Silverado Resort and Spa Napa, CA 94558
$15.50 an hour
SALARY RANGE - This position pays Minimum Wage $15.50/hour, plus Gratuity and tips. The In Room Dining Server is responsible for receiving orders, preparing orders, and delivering items to guestrooms in an attentive, courteous, and efficient manner.
Primary Responsibilities
- Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Maintain regular attendance in compliance with Silverado Resort and Spa Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Comply with Silverado Resort and Spa Standards and regulations to encourage safe and efficient hotel operations.
- Prepare station in anticipation of the day’s business. Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
- Check VIP list and communicate orders to the kitchen and the next room service shift.
- Set trays and tables according to established standards.
- Deliver orders according to established standards.
- Retrieve trays on a timely basis.
- Ensure quality of food & beverage being delivered and communicate with Manager/Captain/Kitchen.
- Prepare and deliver amenities. Replenish as needed.
- Call all guests before delivery of order.
- Perform opening and closing duties according to established sidework checklist.
- Have a thorough knowledge of menus and current specials and upsell items to guests.
- Assist order taker in the answering of the telephone while maintaining the established standards.
- Communicate guest needs to proper department.
- Handle guest’s complaints and communicate to management.
- Perform other duties as requested by the Management.
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