(Information & Instructional Technology) Call Center Agent 2022-2023 Job at DeKalb County School District
- Answers the telephone; transfers calls to the appropriate person/department or voice mail system.
- Provides general responses to questions from the public about the school system, including but not limited to addresses, directions, and other information.
- Maintains and updates the directory for personnel& departments to ensure accurate transfer of call.
- Enters data to locate home school according to caller's home address; provides email address to callers and helps navigate the DCSD web page.
- Acts as liaison between the general public and DCSD staff.
- Performs other duties as assigned.
- High School Diploma required.
- Minimum three (3) years of experience in general office procedures, call center, receptionist, or an equivalent combination of courses and responsible office/clerical experience required.
- Call Center Agent.pdf
JobID: 5769
Position Type:
Information and Instructional Technology/Call Center Agent
Information and Instructional Technology/Call Center Agent
Date Posted:
9/6/2022
9/6/2022
Location:
Information Technology
Information Technology
Date Available:
09/06/2022
09/06/2022
The DeKalb County School District is seeking an experienced and professional Call Center Agent.
Salary Grade/Schedule: 111
Salary Schedules: Click Here
The material contained herein is subject to change. All open positions offered by the DeKalb County School District are subject to specific job requirements. The DeKalb County School District is an equal opportunity employer, and all hiring decisions are subject to federal, state, and local employment laws and regulations.
Title: Call Center Agent
Under general supervision, operates the multi-line telephone system and/or switchboard for the DeKalb County School District (DCSD); answers incoming calls and forwards to appropriate personnel or departments, and provides information to ensure proper routing of incoming calls.
Essential Functions:
The following duties are representative of this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
MINIMUM QUALIFICATIONS:
07/01/20
MINIMUM QUALIFICATIONS:
07/01/20
Attachment(s):
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