Job Title: Information Technology Manager

Department: IT

Reports to: IT Director

FLSA Status: Regular- Exempt

Salary: Negotiable

Location: Rochester, New York

ROLE SUMMARY:

The Information Technology Manager will utilize exceptional customer service while providing technical support across a wide range of technology at Golden Bloom Pharms. Successful candidates will have previous experience implementing and supporting end user technology.

KEY DUTIES AND RESPONSIBILITIES:

• Provide on-site & remote support for all types of hardware & software issues related to computers, printers, servers, & all other attached peripheral devices.
• Install workstations, computers, printers and other desktop related equipment and necessary company-wide approved software.
• Relocate workstations, computers, printers and other desktop related equipment.
• Implement and monitor security by performing and managing asset tracking, systems monitoring, antivirus, system updates, and user authorization permissions.
• Resolve network related issues related to local area network connection problems, network access, Wi-Fi, etc.
• Manage Google Admin Console (manage emails, user/team drives, etc...)
• Monitor and control the help desk ticketing queue system.
• Ensure stable operation of computers, accessories, and peripherals.
• Responsible for supporting backup services for servers/computers.
• Research, test, evaluate, and deploy new technology as needed to improve user, team, and/or business performance.
• Work with outside vendors for assisting in resolving computer hardware and software related problems.
• IT security enforcement and monitoring.
• Provide training for new software or hardware updates and installs, as necessary.
• All other duties assigned.

SKILLS AND QUALIFICATIONS:

• 2+ years of experience installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and software.
• Experience with Google Admin Console specifically managing users, data migration, and Google Apps such as Drive, Gmail, and Calendar.
• Experience imaging/re-imaging computers.
• Experience troubleshooting and removing malware.
• Ability to multi-task and adapt to an ever-changing environment while providing top level attention to detail, and ensuring work is complete and accurate.
• Accepts responsibility for his/her own performance and contribution to the team.
• Provides top level customer service to internal and external customers by providing accurate and timely information and doing so with a polite and professional demeanor.
• Strong time management skills by planning and prioritizing work to accomplish all tasks.
• Ability to be proactive and take initiative by identifying needs and taking action prior to being asked.
• Ability to manage large volumes of paperwork and files
• Experience working with highly sensitive and confidential materials and the ability the maintain confidentiality in all situations.
• All other duties assigned.

ADDITIONAL MINIMUM QUALIFICATIONS:

• Associate Degree or higher preferred.

PHYSICAL REQUIREMENTS:

• Must be able to push, pull, move, and/or lift a minimum of 25lbs to a minimum height of 5 feet and able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance
• Must be able to work seated/standing as appropriate at workstations for extended periods of time, maintain body equilibrium while climbing ladders, stairways, stopping, kneeling, crouching, and reaching, and use hands/fingers to hold, grasp, turn, pick, pinch frequently/constantly to complete tasks
• Must be able to handle organic matter daily, able to wear PPE as appropriate (eye, face, hand, arm, head, foot, body, fall protection), and able to be exposed to hot, cold, wet, humid, or windy conditions while wearing PPE (95 degrees or greater)
• Must have visual acuity with/without job aids to perform activities such as; reading, viewing a computer terminal, visual inspection involving small parts/details. Clarity of vision at 20 ft or more in day and night/dark conditions
• Must be able to speak and communicate verbally at conversation levels with co-workers, vendors, etc. (Moderate noise)

WORK SCHEDULE:

40+ hours weekly with flexible hours depending on department needs. Must be available to work occasional evenings, weekends, and holidays.

Equal Opportunity Employer Golden Bloom Pharms Supports a Drug Free Workplace