The Admissions Specialist helps coordinate the admission of clients into various Emerald Isle Health and Recovery treatment programs by taking inbound calls from and making outbound calls to those who are affected by addiction or mental health, their family members, or referral partners. He/she helps determine the best course of action for the affected individual, and if treatment is warranted, facilitate their entry into the program, coordinating with facility staff.

Duties/Responsibilities

• Answer all inbound calls promptly.
• Compassionately assess caller’s situation and need for treatment.
• Verify insurance benefits – help coach prospective client or their families
• Utilize independent judgement to determine whether callers are willing and able to attend treatment.
• Log all relevant call and referral information.
• Follow-up with previous callers and referral sources whenever possible.
• Build and maintain strong working relationship with company stakeholders and referral sources.
• Create initial medical record for incoming clients.
• Coordinate all intakes with facility managers to ensure a seamless entry into treatment.
• Participate in marketing and outreach programs events designed to help educate those in the community about the services offered including but not limited to conferences, trade shows, visits to referral partners, etc.
• Assist in crisis situations and provide interventions based on training and experience when necessary
• Work closely with colleagues and other departments to maintain knowledge about current program offerings and availability
• Participate in team meetings, handling correspondence, sharing meeting responsibilities, responding to routine requests, and assisting with the collaboration of professional learning and professional development.
• Other duties as assigned or necessary to support the program and/or as assigned by management.

Requirements

• At least one year personal or professional experience in substance abuse and mental health treatment and recovery preferred.
• At least one year in customer service or sales preferred.
• High School Diploma or GED preferred.
• Bilingual (English-Spanish) a plus
• Ability to maintain unwavering compassion and empathy over the phone is a must.
• Proficiency with Microsoft Office (Word, Excel, Outlook) required.
• Ability to multitask, work well under pressure, and turn on a dime, as necessary.
• Motivated, passionate hard-worker, and self-starter.
• Ability to read and interpret written information; write clearly and informatively.
• Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; and participates in meetings.
• Excellent computer-based and telephonic skills.
• Exceptional customer service skills.
• Ability to strategize, persuade and negotiate.
• Strong goal setting skills and goal achievement history.
• Ability to multi-task and successfully prioritize workload.
• Excellent problem solving and decision-making skills.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Addiction Medicine
• Psychiatry

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location: In person

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