This position will include performance of all front desk functions including, registration, eligibility verification; “greeting” all patients/customers in a most friendly and courteous manner.

DUTIES AND RESPONSIBILITIES:

• Dress appropriately and maintain professional appearance and a friendly and secure atmosphere for all customers and guests.
• Sign in patients into the center by using the appropriate log sheet (walk-in or appointment).
• Register patients using the Patient Account System by entering verified, identifying, financial and insurance information at the time of registration.
• Process patients’ visit by verifying patient demographic and financial information, and appropriately classifying patient (new or established patient / type of visit) and verification of payment category.
• Generate electronic visit for every service rendered to patient and collect payment for services rendered. Issue receipts and record all payments for services received.
• Enter updated information during each patient visit in the Patient Account System, posting all required financial and diagnostic information.
• Schedule patient appointments by telephone and/or in person, using Practice Account System, to access the scheduling modules and input the appropriate codes.
• Reconcile & verify daily cash receipts for submission to supervisor daily.
• Print next day appointments for all Providers as needed.
• Assist in answering telephone, assist patients calling to schedule appointments and direct calls to the appropriate department and / or individual.
• Participate in continuous in-service training, one to one’s (1:1), department and general staff meetings.
• Maintain weekly log of generator check
• Conduct monthly radio checks
• Conduct monthly fire extinguisher checks
• Maintain security log of guest and vendors in/out
• Will encourage and assist patients in registering for the patient portal.
• Will inquire about patient’s satisfaction with their visit and encourage them to complete satisfaction surveys before leaving.
• Assist patients with concerns and direct them to appropriate manger or other staff to resolve the issue.
• Will notify Risk Manager on issues relating to non-compliant patients, and take other necessary steps as needed.

REQUIREMENTS:

• A minimum of documented High School Diploma and/or equivalent. College education preferred.
• A minimum of 2 years satisfactory work experience-using Computers and Billing and Registration software programs.
• A basic functional and demonstrated knowledge of data entry computer use.
• Bilingual/multilingual capabilities preferred.
• A working knowledge of medical terminology and ICD-9-CM and CPT coding is a plus.
• Pleasant personality, good oral communication skills and being organized.

PHYSICAL DEMANDS/WORKING CONDITIONS:

Must work in close contact with patients to perform intake functions and answer questions. Overtime may be required.

SUPERVISION RECEIVED:

Director of Patient Services and Risk Manager

SUPERVISION GIVEN:

Students, Volunteers

COMPLEXITY:

• Requires accuracy, integrity and speed.
• Requires the ability to learn CPS & Centricity and utilize it appropriately.
• Requires the ability to work under pressure.
• Requires the ability to Multitask.

INTERPERSONAL CONTACTS:

Must work well with the public (patients) and all staff.

RESPONSIBILITY FOR CONFIDENTIAL MATTERS:

Responsible for holding confidential, all matters relating to patient care and financial activity. Breach will lead to disciplinary action, up to and including dismissal.

EFFECT OF ERRORS:

• Dissatisfied patients / customers.
• Errors can result in incorrect billing and/or collection of payment that would lead to lost revenue.

HOURS OF WORK: 40 hours minimum and as needed.

SALARY: As specified in the Notice of Hire.