IT Coordinator and Document Manager Job at WCL Group
CLIENT HIGHLIGHT
The Client you will be working for is a Fortune 100 Oil and Gas Company. This opportunity will give you experience in the energy sector in the United States with a company that is a globally recognized leader in energy production and one of the biggest companies in the US.
LOCATION
Remote
COMPENSATION
$34-38 per hour
SCHEDULE
Monday – Friday (40-hours)
CONTRACT TERM
3 month contract with possibility of extension or conversion to a full time employee
POSITION OVERVIEW – IT Coordinator and Document Manager
RESPONSIBILITIES
- Person will be responsible for managing IT and OT tickets directly related to E&C active projects. This person will be responsible for creation and closure of tickets assigned to the various E&C teams that are related to project sites still under E&C ownership. Primarily, this person will be point of contact for issues between the project driven E&C teams and the operation processes of Enel's IT/OT teams.
- This person will also facilitate user account creation and removals of relevant E&C employees and contractors.
- This person will have an active role is pursuing inter-dept individuals to confirm and close out tickets. Any incomplete tickets shall be measured in KPI metrics.
- This role will similarly focus on ticket life-cycle KPI metrics, providing weekly management reports for cycle time of tickets (open, through closure). Reporting will be targeted on the areas of where tickets are assigned and potentially delayed, as a measure for E&C's inter-departmental efficiency.
- Additional role includes responsibility of document manager for change management for the I&C SCADA team. This process will serve as the only approved single source of truth for all change documents related to SCADA systems. All project stakeholders impacting the I&C SCADA team's perimeter of responsibility must formally submit such changes to this manager for Scada Team approval. This role ultimately will be responsible for archiving the approved information in Enel's document management solution.
REQUIRED QUALIFICATIONS/SKILLS:
- Persuasive soft skills to facilitate and drive ticket closure
- Basic project management
- Basic Service Now help desk
EDUCATION
- HS. , college desirable
- Basic PM Certification
- ServiceNow Certification desirable
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