IT Field Services Analyst Job at Ingevity
Job Family Group:
Information Technology
Are you ready to do something remarkable? Ready to collaborate with an incredible team to solve problems that improve people’s lives? Meet Ingevity.
At Ingevity, we develop innovations that purify, protect and enhance the world around us. Our products enable oil to flow better, crops to grow fuller, roads to last longer and ensure that the air we all breathe is cleaner.
Our people come from all different backgrounds and help reimagine new possibilities daily. We understand there is no challenge too big and no contribution too small. We seek out new ideas for tackling complex problems and celebrate achieving the improbable. We value each person’s unique talents and synergize them to create meaningful impact and sustainable solutions for our customers and our world.
Bold. Energetic. Ingenious. Genuine. If these qualities describe you, we’d love for you to join Ingevity!
Position Overview:
Reporting to the Manager Field Service, this position will be located in Greenville. AL. and will provide technical support to a region office and furnish remote support to other regional locations.
The IT Field Services Analyst helps to oversee the local technology infrastructure to ensure seamless delivery of plant level IT systems.
The IT Field Services Analyst will provide troubleshooting and new technology implementations, perform technology upgrades, maintain and track tech inventory.
The IT Field Services Analyst assists in managing all the plant’s technology equipment and resources. In addition to individual technology for the plant, the position also manages printers, copiers, digital signage, and telephony at the plant.
The IT Field Services Analyst must be adept and passionate about learning new technologies and services.
How you will impact Ingevity:
- Coordinate setup, maintain, and track all technology equipment at the Plant and the remote sites.
- Manage asset disposition of old equipment and the introduction of new equipment.
- Assist in troubleshooting Tier II issues at the plant with desktop, networking, back-office hardware
- Work with outsourced Systems/networking providers to troubleshoot and mediate issues with the network and server hardware at the plant and the remote sites.
- Responsible for maintaining collaboration using Teams, VOIP embedded in Teams.
- Support all AV troubleshooting to include videoconferencing and digital signage. audioconferencing room systems, projectors, digital screens, and other related equipment.
- Manage Husky ID Card machine, updates, and equipment upgrades.
- Manage the Printers around the plant and manage onsite visits from the support technicians
- Document and track all service issues in the ITSM system
- Future Planning & Technology Evolution
- Technology evaluations, project participation, and implementation for new technology. This entails project beta testing, project roll out including documentation for self-service, Service Desk support, troubleshooting, and proactively analyzing effect of implementation on user community and environment from the Customer Services perspective.
- Initiate cross-departmental communication concerning current and future technology use, encourage exploration of technology options.
- Participate in planning and execution of support for special events.
- Train customers to operate and integrate technology equipment.
- Analyze new technologies and provide recommendations for further analysis and impact.
What you need to succeed:
- Experience providing support in a manufacturing setting preferred but not required.
- Proficiency with support software such as SharePoint, and Microsoft 365 and other Microsoft applications as well as a portfolio of software applications for both personal productivity and collaboration.
- ITIL, Cisco, and Microsoft product certifications are a plus.
- A passion for providing an excellent end user experience is required.
- The position requires a logical and structured approach to troubleshooting and decision making with an emphasis on superior customer service.
- Familiarity with service desk applications and/or incident management environments desired.
- Knowledge and skills required for this position are normally obtained through a Bachelor’s degree in Computer Science or at least 2-3 years of experience supporting connectivity, AV, personal computers, and Windows desktops and laptops in an enterprise environment.
- A flexible schedule is a must as the work hours may include days and occasionally off hours support in the evenings, and weekends.
- This role is not eligible for relocation assistance.
- This role is not eligible for employment visa sponsorship. The successful candidate must not now, or in the future, require sponsorship to work in the US.
Ingevity is a company made up of extraordinary people of every race, religion and background, all worthy of the same dignity. Our differences are one of our great strengths. Join us in building a culture of increasing diversity and respect – a culture where everyone belongs.
Ingevity is an Equal Opportunity Employer, Minorities/Women/Veterans/Disabled.
Recruiting Agencies: Ingevity does not accept unsolicited resumes and therefore, will not be responsible for any fees associated with unsolicited resumes.
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