Job Description:
Primary responsibilities of this position include support and troubleshoot day-to-day technology issues, track issues in a task resolution center, resolve issues in a timely manner, escalating when appropriate. Assisting Network administrator with the setup and maintenance of computer hardware and software and networking operating equipment.

• Serve as the first point of contact for IT support calls; maintain accurate knowledgebase of issue resolutions and steps performed.

• Troubleshoot system and network problems and diagnose and solve hardware/software faults

• Troubleshoot end user related issues such as passwords, applications, printers/copiers, etc.

• Communicate effectively to IT team members actions taken and resolutions

• Support the roll-out of new applications and IT services

• Perform computer end user onboarding and offboarding processes as specified by system administrator and IT Manager, including new user training

• Install and configure computer hardware operating systems and applications

• Testing and evaluating new technology including workstations, laptops, tablets, smartphones, etc.

• Educate users by designing and conducting training programs, providing references and support, and improving awareness of IT security threats and computing best practices

• Assist with maintaining accurate and current documentation of IT processes, IT asset inventory, and software licensing

• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Protect organization's value by keeping information secure and confidential.

• Assist other IT staff with projects and IT Support as necessary

Skills and Qualifications:

• 1-3 years of experience in a technology related field

• Associates degree in IS/IT, Computer Science or related field preferred

• Working knowledge of Microsoft Windows operating systems

• Experience with networking concepts, equipment, and configuration

• Proficiency with Microsoft Office applications, especially Microsoft 365 environments

• Problem solving skills

• Excellent written and verbal communication skills

• Collaborates effectively and excels in a team environment

• A positive attitude in the face of troubleshooting and end user frustration

• Prioritizing and managing many tasks at one time

Essential Functions:

• Ability to remain stationary for long periods of time

• Ability to use keyboard and small hand tools repetitively

• Ability to lift/handle and maneuver around heavy computer equipment, sometimes up to 50 pounds.

• Ability to have a flexible work schedule, occasional evening and weekend work is required for maintenance windows, project deadlines, and to handle technical emergencies.

• Ability to be on time and at work when scheduled

Job Type: Full-time

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