It Help Desk Specialist Job at University Cancer & Blood Center
ARE YOU LOOKING FOR A REWARDING CAREER WITH A GROWING AND DYNAMIC TEAM? CONSIDER UCBC.
At University Cancer & Blood Center, we pride ourselves on listening. On providing hope, guidance, and comfort. On getting up each day and striving to make a positive impact on the lives of patients and their families. From our front-desk staff to our counselors, nurses, technicians and physicians – who’ve chosen to accept their calling, we salute them for their efforts and recognize them as the very special individuals that they are.
DO YOU HAVE WHAT IT TAKES TO JOIN US? IF SO WE’D LOVE TO HAVE YOU!
Job Description:
Job Duties and Responsibilities
Respond to all staff and physician chat, email or phone requests for support to resolve basic computer, application, system, device, access, or performance issues.
- Manage support requests for phones, computers, network access, etc. and escalate to IT Specialists and/or System Administrators as needed
- Provide support in person, over the phone, or via remote access
- Perform technical diagnosis and troubleshooting for users with hardware, software, peripherals, and connectivity issues. Identify, prioritize and resolve end user technical problems and questions.
- Install and upgrade hardware and software systems
- Provide basic computer training as needed to new staff or physicians
- Follow up with staff and physicians and complete support tickets
Perform any additional responsibilities as requested or assigned.
Qualifications
Education:
- Associate degree in information systems, computer science or related field; or equivalent work experience and knowledge.
Experience:
- 1+ year of diverse experience in the information technology field.
Knowledge and Skills:
- Extensive technical knowledge of computer hardware and software, including usage, installation, repair and configuration.
- Effective oral and written communication skills. Excellent interpersonal skills, a customer service focus.
- Effective analytical, problem-solving and decision-making skills.
- Ability to prioritize and handle multiple tasks and projects concurrently under deadline pressure.
- Must be able to work independently; resourceful and action-oriented.
Other (licenses, certifications, schedule flexibility/OT, travel, etc.):
- Able to travel to different company work locations.
- Ability to work occasional evening or weekend hours as needed to complete projects or resolve problems.
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