IT Help Desk Support Job at Carver Federal Savings Bank
Help Desk Support
Department: IT Department
Reports to: VP, IT Manager
Position Summary: Supervise the day-to-day operations of the corporate help desk. Identify, research, and resolve simple and complex technical problems, including hardware, operating system, and Carver-specific applications. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance and applications upgrade, and securing data. You will also be required to advise on IT equipment upgrades.
Essential Duties and Critical Responsibilities:
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Department: IT Department
Reports to: VP, IT Manager
Position Summary: Supervise the day-to-day operations of the corporate help desk. Identify, research, and resolve simple and complex technical problems, including hardware, operating system, and Carver-specific applications. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance and applications upgrade, and securing data. You will also be required to advise on IT equipment upgrades.
Essential Duties and Critical Responsibilities:
- Provide outstanding customer service and support to internal customers.
- Provide 2nd-level support for senior-level employees.
- Manage the development, testing, and support of software and other computer systems technologies to ensure compliance with operational requirements for security, performance, reliability, and scalability.
- Review vulnerability reports daily and resolves reported issues through patching.
- Build and update software packages through Microsoft SCCM
- Utilize troubleshooting tools to identify, resolve or dispatch customer service issues effectively.
- Follow up with vendors and users to ensure the completed resolution of issues
- Process trouble calls, installation, and work orders according to departmental policies and procedures.
- Train computer users as necessary.
- Keep and update hardware and software inventory.
- Prepare monthly user and system reports.
- Run diagnostic programs to resolve problems.
- Log all help desk interactions and administer help desk software
- Stay current with system information, changes, and updates.
- Identify and escalate situations requiring urgent attention.
- Monitor all Carver's applications and ATMs network.
- Assist with team-wide projects and initiatives.
- Analyze and evaluate systems and provide recommendations and solutions.
- Associate Degree in a related area; and/or equivalent experience/training
- Exceptional interpersonal and communication skills
- Windows 10 and 11 Experience
- O365
- Ability to work with minimum supervision
- Learning skills
- Demonstrate ability to work in a fast-paced, deadline-driven environment
- Ability to work with changing priorities and multiple projects
- Minimum 2 years' experience in Server and desktop support.
- Solid hardware and software PC skills (OS and applications).
- Knowledge of numerous desktop applications and OS platforms such as Windows, O365, Microsoft Azure, Microsoft Active Directory, Microsoft SCCM, VMWare, and other systems.
- Proven advanced ability to troubleshoot end-user functional (“how to”) and general technical questions and document related problems and software issues.
- Advanced ability to focus on, absorb and analyze a high level of detail in tickets, statistics, project plans, and general reports.
- Knowledge of problem tracking and call management, plus general network security, anti-virus/anti-spam, Trend, and other messaging security.
- Required to be onsite. Flexible to work weekends.
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.