Skybound Entertainment is looking for an IT Help Desk Support, Tier 2 individual with a solid foundation in Office 365 administration capable of working in a mid-sized organization.

The ideal candidate will be a great communicator with strong interpersonal skills and outstanding customer service acumen. Self-driven and motivated to work independently and take ownership of all related tasks.

We are looking for a top-level performer who is passionate about their role and consistently demonstrates they are part of a team.

Reports: This position will report to the IT Manager

Responsibilities: Responsibilities include, but are not limited to:

• Resolve IT support requests/tickets from company staff
• Answer staff questions regarding computer and IT systems
• Gather and analyze data to diagnose technical problems with computer systems
• Change configurations, settings, and permissions to fix computer issues
• Create accounts and setup IT equipment for new hires during the onboarding process
• Manage software accounts and hardware assets
• Install new software and hardware drivers and update existing ones as needed
• Update staff on the status of their service requests
• Log all service requests and update support tickets as needed

Technical Skills:

• An understanding of Microsoft 365 administration with experience supporting complex environments
• Knowledge of Microsoft 365 applications and features, including online office applications and Microsoft Teams and associated apps
• Capable of managing a hybrid workforce (remote and on-premises)
• Understanding of Azure AD and related technologies
• Familiarity with email security best practices.
• Administrative knowledge of Dropbox, Slack, Zendesk, and Freshdesk SaaS platforms
• Operate internal conference room technology and help train and assist staff on all things related to IT
• Respond to tickets, instant messages, phone calls, and requests for technical assistance from colleagues, executives, and business partners
• Manage SSO between Office 365 and the company’s major SSO providers
• Comfortable in both Windows and Mac Environments
• Proficient in MS Office applications (Word, Outlook, Excel, PowerPoint), Including the web-app versions.
• Analytical, organizational, and problem-solving skills, as well as accuracy and attention to detail
• Work on other miscellaneous related tech duties that may be assigned.

Interpersonal Skills:

• Team attitude; eager to cooperate with others with exceptional interpersonal communication skills
• Self-starter with an ability to work independently
• Strong oral and written communication skills
• Able to prioritize multiple responsibilities and tasks
• Ability to make recommendations to resolve problems or issues using judgment consistent with company standards, practices, and policies
• Solutions-oriented, with a strong customer service focus, and overall positive demeanor

Job Type: Non-exempt, Full-time

Salary Range: $27-$33.6/hour

• Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc
• The salary range listed is just one component of the total compensation package for employees
• Compensation decisions are dependent on circumstances of each role

Skybound offers a wide array of benefits including medical, dental, vision, life insurance, flexible spending and dependent care accounts, as well as free counseling through our Employee Assistance Program (EAP). We also offer a 401K plan with 4% match, 12 weeks of paid parental leave, generous time off, wellness benefits, and tuition reimbursement. This role may also qualify for a possible discretionary bonus annually.

Additional Info:

Job Type: Full-time

Work authorization: US

Work Location: Hybrid role: Beverly Hills/North Hollywood/Remote

Company Overview

Skybound is a multiplatform content company working closely with creators and their intellectual properties, extending stories and universes to new platforms, including comics, television, film, tabletop and video games, books, digital content, events, and beyond. We are home to critically-acclaimed global franchises, including The Walking Dead and Invincible.

Skybound Games produces, publishes and distributes video and tabletop games across all genres, including the multi-million-unit selling The Walking Dead video game series. In addition to our wholly-owned franchises, we work with independent developers to foster and create original games with compelling characters and worlds, strong creator and artistic focus, and innovative approaches to engaging genres.

Equal Opportunity Employer

At Skybound we value diversity and are looking for extraordinary employees of all backgrounds! Skybound is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, hair texture or veteran status. In addition to federal law requirements, Skybound complies with all applicable state and local laws governing nondiscrimination.

Skybound will consider applicants with criminal histories in a manner consistent with the CA Fair Chance Act and Los Angeles Fair Chance Initiative for Hiring Ordinance.