Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service – providing affordable and convenient therapy in 210 countries and over 60 languages across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As an IT Help Desk Technician at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We seriously invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand.

At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

We are looking for an individual to join our internal help desk and assist with the operations of our diverse internal systems. You will assist our team in making sure that our employees' technical problems are swiftly resolved and that our Systems team is aware of problems while they’re still small. Previous experience is not needed, but is valued. A strong candidate will set themselves apart with knowledge of emerging technologies for distributed teams.

We’re looking for someone who cares and wants to be involved in our product, mission, and success - way beyond checking off tasks. And of course, at BetterHelp you will enjoy true teamwork and lots of fun!

What will you do?

• Assist in on-boarding and training users to use software
• Assist internal users with errors via the help desk ticketing system
• Manage office electronics including displays, peripherals, and video conferencing equipment
• Provision and de-provision user accounts
• Grow your skills managing fleets of machines with automation
• Develop and deploy automation to make your job easier
• Have access to a skilled team of administrators as your mentors

What will you NOT do?

• You will NOT worry about funding. We have startup DNA, but we're fully backed and funded by our parent company, Teladoc Health.
• You will NOT be confined to your "job". We believe in nurturing your interests and passions – even if some of them lie outside of your core responsibilities.
• You will NOT be bogged down by office politics, egos, or bad attitudes. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get burned out. We work hard, but we also believe in maintaining sustainable work/life balance. Seriously.
• You will NOT have to wonder why you’re doing the work you’re doing. Our day-to-day operations translate into people getting the help they need.
• You will NOT chase the latest most sophisticated technology just because it's there. We love exciting new technology but we love practical solution that get the job done even more.

Requirements

• Strong verbal and written communication skills
• Strong presentation skills
• Strong understanding of macOS, knowledge of MDM a plus
• Comfortable with configuration and administration of SAAS applications - JIRA/Atlassian products, Okta, Gsuite administration, etc.
• Experience administering Zoom and Zoom Rooms hardware
• Excellent judgment and decision making with an emphasis on security and privacy
• Strong ability to think on your feet, come up with innovative solutions, and solve problems that may be completely unique

Benefits

• This is a contract position.
• Building something that matters - loved by the people and admired by the press
• Free BetterHelp accounts for all team members
• Awesome people to work with
• Nothing to slow you down
• Helping people have a better life, every day