Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. The IT/Health Information Management Analyst I position will require expertise and/or certification in Epic HIM functions; a strong knowledge of Epic HIM security, Chart Corrections, Data Integrity, duplicate patients, and BTG access/functionality is preferred. The IT/HIM Analyst I will work as an analyst with our Epic IT/HIM team to support HIM functions and health center end users in their daily use of Epic, resolving tickets, participating in Epic meetings, troubleshooting basic Epic issues with end users, and assignments on system projects that require an HIM Analyst. The IT/HIM Analyst I resource will also work to assist end users with connecting and signing into Citrix/Epic as well as working with HR and end user managers to ensure that the documentation for submitting new, terminating, or changing Epic accounts is submitted and processed correctly. The IT/HIM Analyst I will be assigned other IT projects or requests putting together training documentation or job aids, testing/validation in ongoing Epic data integrations, and managing other small IT applications such as DocuSign, Relias, or Zoom.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities:

• Acts as the primary support contact to application’s end-users for HIM activities such as potential duplicate patients, merges, chart corrections, overlays, data integrity, interface errors, system maintenance, and other HIM activities.
• Perform in-depth analysis and data collection of report details and other technical issues associated with Epic HIM.
• Perform maintenance tasks (error queues, reviews, etc.) and participates in development, execution, and sign off of system testing.
• Develop and maintain detailed documentation on system configurations and technical components.
• Acts as system admin to work with managers to submit requests for Epic accounts, access, and training tracts for end users.
• Works with and troubleshoots for end users’ Epic connectivity issues such as logging into Citrix and signing into Epic.
• Identify potential system enhancement needs, and introduce best practice options for future state workflows and processes.
• Identify issues that arise in their application area as well as issues that impact other application teams and working to resolve them.
• Guide and create workflow, including design, build, and testing the system.
• Analyze technical issues associated with EMR.
• Serves as a liaison between end users’ workflow needs and implementation staff and assists the end users in connecting with higher level Epic support.
• Maintain regular communication with EMR representatives, as well as participating in weekly project team meetings.
• Work with EMR Representatives and Organization’s business community, and end-users to ensure the system meets the organizations business needs.
• Participate in training and working with end users.
• Documenting troubleshooting and resolutions via ticketing system.
• Conduct weekly communication with team members to discuss the status of deliverables, shared issues, end-user concerns, and upcoming milestones.
• Maintain HIPAA compliance.
• Attend/complete all required trainings and participate in meetings as required.
• Perform additional duties as requested to fulfill NSCH’s mission.

• Bachelor's degree in Computer Science or a related field, or equivalent work experience.
• 1-2 years of experience in Epic and other HIM roles.
• 1-2 years of experience in IT support or helpdesk functions
• In depth knowledge of Epic, HIM processes, and functions.
• EMR Certification for Epic HIM is a plus.
• Experience with Epic and relevant clinical systems.
• Strong ability to convey technical information to non-technical customers and good listening to translate in the other direction.
• Knowledge of healthcare industry, healthcare information systems, and practices.
• Proficient with MS Office applications, including Word, Excel, Visio, Project, and PowerPoint.
• Ability to work with minimum supervision and interact with employees at all levels throughout the organization. Participate in intra and interdepartmental collaboration, and handle multiple tasks concurrently to meet deadlines.
• Proven analytical and problem-solving skills. Ability to do report writing, meeting minutes, and update/change/make project plans.
• Excellent oral and written communication skills, interpersonal, organizational, and computer skills.
• Proficient with Excel, Word, and Outlook.
• The desire and willingness to learn other IT projects, functions, and actively engage in projects that might be new to you.
• Ability to access all program locations (including travel to our sites).

As a health center, NSCH expects all employees to receive all required vaccinations and health screenings each year. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID19, including providing proof of having received the COVID19 vaccine, unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment, and proof of vaccination record must be provided with prehire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org .

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org