IT Operations Site Lead - Palm Springs Job at Vyaire
IT Operations Site Lead - Palm Springs
Help the World Breathe Easier by Collaborating with Innovative Vyaire Employees Around the World
As a global leader in respiratory care, we know what we do enables, improves, and extends lives. We are a young company with a long history of revolutionary products. We devise extraordinary solutions that allow patients to lead ordinary lives. We believe the best way to create value for our customers is to become invaluable. We know a dynamic culture with diversity of thought makes this possible. Our colleagues are people who specialize in exceeding expectations, building lasting relationships and making it a priority to listen. We are dedicated to anticipating what’s next and getting it done. We thrive on contributing and making a difference.
To learn more, visit our website: www.vyaire.com
Watch our video: https://youtu.be/vE6nTH_FElA
The Impact You’ll Make in this Role
As an IT Operations Site Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- Drive Applications, Deskside and Executive Support Services for Palm Springs, Irvine and Redlands and United States Field user base (remote)
- Act as an escalation layer for executives and urgent needs
- Continuous interaction with IT Service Management teams for guidelines, feedback, and improvements on Global End User Support Services
- Manage Support Services for Business applications including but not limited to: ERP systems Pointman, M2M, Office365, Manufacturing apps and off the shelf systems.
- Provide support to the architecture, setup, and operations of end user devices.
- Collaborate with supplier teams to create an integrated and easy to access and use end user workspace.
- Manage and monitor the Site Support Team via performance dashboards and reports.
- Monitor the asset management for your locations.
- Be a part of securing our company assets and data by balancing security aspects and usability / end user experience.
- Manage an accurate asset management and lifecycle process for the United States.
- Plan and drive the roadmap for the End User Computing gear lifecycle, including the budgeting and spend management as well as forecasting for your region.
- Work with IT Service Management teams on the improvement of the IT request catalog and IT store capabilities
- Provide feedback to improve Service Desk excellence based on the region’s requirements.
Your Skills and Expertise
To set you up for success in this role from day one, Vyaire is looking for candidates who must have the following qualifications:
- Bachelor’s degree in computer science, information systems, business administration or related field, or equivalent work experience
- 4-7 years of experience in IT
- 3 years of progressive and deep end user / workspace services responsibilities
Additional qualifications that could help you succeed even further in this role include:
- ITIL v3 certification desired
- Vendor certifications advantageous
- Proven experience with supporting Executives and Executive Admins
- Ability and experience to coordinate and track project work of other IT team members for metrics and reporting.
- Strong infrastructure acumen, including cross-domain knowledge and experience in earlier infrastructure technical roles.
- Nice to have some experience working with Pointman & M2M ERPs.
- Experience working in a multi-national and diverse company.
- Excellent verbal and written English communication skills, including the ability to explain technical concepts and technologies to stakeholders and business representatives.
- Experience working with IT service management platforms, preferably Manage Engine SDP.
- Profound understanding of end user technologies and usability
- Excellent listener and ability to structure and prioritize.
- Service control and Service Level Management
- Excellent collaboration skills between the various IT areas, spanning technical teams and business relationship management.
- Customer Service in your DNA
Travel: May include up to 10%
Relocation Assistance: May be authorized.
Benefit elections are among the most meaningful choices that we make for ourselves and our family. That is why Vyaire offers a comprehensive benefits package that includes various options to meet the diverse needs of our employees. Base salary range in California for the IT Operations Site Lead is $90,000 - $135,300. Additional benefits offered include medical, dental, vision, paid leaves, life insurance, 401k, paid time off, paid holidays and potential for tuition reimbursement.
Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).
Coachella, CA, La Quinta, CA, Palm Desert, CA, Palm Springs, CA, Redlands, CA, Riverside, CA
Full time
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.