IT Service Delivery Technician Job at Integer
By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.
At Integer, our values are embedded in everything we do.
Customer
We focus on our customers’ success
Innovation
We create better solutions
Collaboration
We create success together
Inclusion
We always interact with others respectfully
Candor
We are open and honest with one another
Integrity
We do the right things and do things right
- Adheres to Integer's Values and all safety and quality requirements including, but not limited to: Quality Management Systems (QMS), Environmental Management Systems (EMS), U.S. Food and Drug Administration (FDA) regulations, Company policies and operating procedures, and other regulatory requirements.
- Provides support for client computing hardware and software.
Configures and deploys desktops, laptops and related peripherals.
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Troubleshoots and resolves issues by utilizing Standard Operating Procedures.
- Provides technical guidance and training to internal Associates.
- Creates internal documentation and self-help articles for Associates.
- Provides outstanding services to our Associates and always exceed their expectations.
- Provides support and backup coverage for other local site support teams as needed.
- Monitors support issues at sites to identify patterns and common issues with the aim of reduce reoccurring incidents and significantly improve the quality of our service.
- Performs User Admin functions if applicable to your local site.
- Provides after hours support as needed for responsible site(s).
- Meets/exceeds SLA’s and maintains high customer satisfaction ratings.
- Performs assistance in the execution of key IT projects.
- Performs other functions as required.
U.S. Applicants: EOE/AA Disability/Veteran
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