Job ID 11088

We are seeking a full-time IT Service Desk Technician to install, configure, upgrade, secure, and troubleshoot software and hardware on computers in secure areas running current operating systems (primarily Windows and Linux).

This position is on-site at our North Logan facility and is non-remote.

SDL offers competitive salaries and fantastic benefits, including:

• Flexible work schedules that fit your style
• Generous paid leisure and sick leave, ensuring you never miss a special event
• A 14.2% employer retirement contribution into a 401(a) account—no matching required!
• Utah State University undergraduate tuition discounts of 50%, full reimbursement for graduate tuition, and free course audits for employees and dependents meeting eligibility requirements
• High-quality, low-cost health, dental, and life insurance
• A great, highly educated team that works together to solve some of the most fascinating problems on (and off) our planet
• We are a growing company that maintains both a family feel and high retention rate with high job satisfaction

Primary Responsibilities:

• Account management, password changes, patching of Windows and Linux workstations and servers
• Within a secure environment- Install, configure, upgrade, secure, and troubleshoot software and hardware
• Serve as a backup to part-time student technicians and provide additional IT related support to SDL employees

Required Qualifications:

• Must be a US citizen and be able to obtain a US government security clearance
• Active CompTIA Security+ CE or equivalent certification that meets or exceeds DoD 8570 IAT Level II (or be able to obtain within a maximum of 30 days after hire)
• Ability and desire to continue learning new skills as system needs grow and change
• Excellent written and verbal communication skills
• Self-motivated with a strong work ethic
• Reliable and detail-oriented
• Able to work independently and as part of a team
• Experience with troubleshooting computer hardware and software
• Able to work 40 hours per week

Preferred Qualifications:

• CompTIA A+ certification
• Knowledge of DoD Security Requirements within classified spaces
• Active TS or TS/SCI with favorably adjudicated CI Poly
• CompTIA Security+ CE certification
• CompTIA Linux+ certification
• Knowledge of Linux environments to include CentOS, RHEL, and Ubuntu
• Comfortable with procedure documentation

SDL supports a variety of missions, including NASA’s vision to reveal the unknown for the benefit of humankind and the Department of Defense’s aim to protect our Nation on the ground, in the air, and in space. Our sensors, satellites, software systems, and science and engineering play an essential role in some important missions you’ve heard of, and others that you haven’t. Join our team in our seventh decade of delivering mission success.

For questions or assistance with the application process or the DoD SkillBridge program, please contact employment@sdl.usu.edu.

EOE including Disability and Vet

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