IT Site Support Analyst Job at Ariens Company
At AriensCo, we build more than exceptional products – we create opportunities that impact careers. Our culture values innovative thinking, hard work and determination. We interact in teams, collaborate together and make decisions quickly.
We see growth potential in every team member, and are committed to supporting our employees with continuous training and advancement opportunities.
Our environment? We’re corporate, without being “corporate.” Whether you work at our headquarters, manufacturing facilities, or one of our global distribution businesses, you’ll always have the freedom to create and contribute. Our company vision is “Passionate People, Astounded Customers.” Quite simply: it revolves around people
Speaking of people, you’re not just employee #1,762 to us. You’re family and your role is invaluable. Without exceptional people, we can’t continue to produce the amazing products we're known for around the world.
Ready for the ride of your career? Then come join us. By joining our team, you'll have the opportunity to work in a rewarding workplace with a strong sense of community.
Job Description:
The IT Site Support Analyst’s role is to provide on-site support to all systems and technology for our new manufacturing facility in Fayetteville, TN. This includes maintaining, installing, and troubleshooting software, operating systems and computer and associated hardware as well as first level support of on-site server and network infrastructure. Works to resolve end user incidents and requests within established SLAs. This is a hands-on position that requires in-person end user interaction.
The Day To Day...
The Day To Day...
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Act as the primary IT team member for their assigned site(s). This includes building and maintaining detailed knowledge about the systems, workflows, and personnel at their site(s) and being a resource for their colleagues.
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Actively participate and occasionally lead on-site projects that involve IT resources such as. Examples include personnel and/or equipment moves, system and infrastructure upgrades.
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Build rapport and elicit problem details from service desk customers.
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Record, track and document the service desk incident and request resolutions process, including all decisions made and actions taken, through to final resolution.
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Act as the primary team member for all IT-related issues and questions in TN.
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Use remote tools and diagnostic utilities to aid in troubleshooting.
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Research solutions through internal and external knowledge sources, as needed.
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Escalate incidents and requests with accurate documentation, when needed. Responsible for actively participating in the resolution of the issue.
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Develop and maintain standard work end users and internal IT use.
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Assist End User Support group, when needed, on first level Help Desk tickets and other day-to-day responsibilities.
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Provide suggestions for continual improvement.
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Participate in after hours on-call rotation.
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Travel to and support other AriensCo locations, as needed.
The Requirements...
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Associate’s Degree in Information Technology or related field required.
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At least three years’ experience in information technology discipline or equivalent.
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At least three years’ customer service experience.
About AriensCo
Since 1933, the AriensCo name has been associated with reliable, durably crafted, high-performance outdoor power equipment. Our core values – Be Honest, Be Fair, Respect the Individual, Keep our Commitments, and Encourage Intellectual Curiosity define our culture and inspire our team. We believe passionate people and astounded customers lead to unstoppable success.
Our employees’ quality of life is important to us. When people feel appreciated, respected and supported, careers thrive and ideas come to fruition. AriensCo employees are provided various great benefit opportunities which may include:
Our employees’ quality of life is important to us. When people feel appreciated, respected and supported, careers thrive and ideas come to fruition. AriensCo employees are provided various great benefit opportunities which may include:
- Medical, Dental, Vision Insurance effective first day of employment
- Onsite health clinic with Bellin Health
- Life Insurance
- 401(k) and profit-sharing plans
- Bonus Programs
- Accident and Critical Illness Insurance
- Paid vacation, holidays and leave programs
- Flexible spending account (FSA) plan
- Voluntary wellness programs
- Employee Product discount program
- Employee Assistance Program
- Gym discount membership program
- Tuition Reimbursement
- Safety shoes and safety prescription glasses reimbursement
- Apprenticeship opportunities
- Cross-training and job rotation opportunities
- Career paths
- Ongoing development through the Ariens Academy
- Kaizen Events - continuous improvement
- Ability to win products
- Daycare facility in Brillion, WI
EEO Statement
The concept of diversity is important to us at AriensCo. That’s why we’ve created a culture that is inclusive, accepting and understanding. We embrace diversity among our partners, suppliers and employees. We also strive for diversity in the quality of our ideas. Inclusion and acceptance means that, regardless of who you are, you will always be standing on our welcome mat.
AriensCo is an equal opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law. AriensCo hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
Providing our employees with an environment free of discrimination and harassment is something we take very seriously. Embracing diversity enables us to attract the best talent, foster productive teamwork, and expand our business opportunities.
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