IT Specialist (CUSTSPT) NF-03 Job at US Army Installation Management Command
Duties
- Provide technical support duties to customer support personnel.
- Diagnoses and resolves problems in response to customer reported incidents.
- Researches, evaluates, and provides feedback on problematic trends and patterns.
- Sets system security levels based on under performance and appropriate regulations.
- Develops and documents standard operating procedures to ensure compliance with accreditation procedures and policies.
Requirements
Conditions of Employment
- Direct Deposit and Social Security Card is required.
- Meet qualification/eligibility/background requirements for this position.
- A one year probationary period may be required.
- Satisfactorily complete an employment verification (E-Verify) check.
- Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 1 "NACI" background investigation.
Qualifications
- Will possess at least one (1) year of experience that provided a basic knowledge of data processing functions, system installation and general management principles that enabled you to understand the stages required to automate a work process? The experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. OR
- Have completed a two-year degree with a major course of study in computer science, information science, information systems management, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.
Highly Preferred Criteria:
Applicants meeting both minimum qualifications and the Highly Preferred Criteria will be considered as Highly Preferred Applicants. Highly Preferred Applicants will be referred to management for consideration first. All other qualified applicants will be referred if management does not make a selection from the Highly Preferred list.
The following will be used as Highly Preferred Criteria:
- Must possess at least one (1) year experience in implementing Security Technical Implementation Guides (STIG) & Security Content Automation Protocol (SCAP) Benchmarks, POA&M and troubleshooting. AND
- Must possess or be able to obtain within 6 months of employment a CompTIA Security+ AND a CompTIA A+ certifications.
Qualifying experience and dates of employment (in DD/MM/YYYY format) must be clearly described in resume. Failure to clearly describe this information, may result in an ineligible rating.
NOTE: Your resume & application package must reflect the qualifications stated in the announcement and questionnaire to be rated eligible.
Education
"YOU MUST UPLOAD TRANSCRIPTS AT THE TIME OF APPLICATION
See Minimum Qualifications above to ensure you meet the minimum educational qualifications and ensure all appropriate transcripts are provided."
Additional information
Area of Consideration:
- The AREA OF CONSIDERATION for this vacancy announcement is for U.S. Citizens and Non-Citizens Worldwide; however, applicants that do not reside in the local commuting area (defined as a 50-mile radius) of Fort Buchanan, PR MUST be willing to relocate to the area AT THEIR OWN EXPENSE no later than 15 days after receipt of a Firm Job Offer.
Manual Applications:
- If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 2:00pm by 02/14/2023 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.
- Allowances, differentials, or incentives will not be paid.
- Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.
- It contains additional information applicants may find useful when applying for our jobs. (To view the kit, click or copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf ).
- Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/
- Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
- Applications are valid for 90 days after submission date. Applicants will be referred to selecting officials as additional vacancies occur.
- Night differential has NOT been authorized by the Garrison Commander and will not be paid to any NF employees.
- Payband employees in pay levels NF-3 and above, including Off-Duty Military in those pay levels, and all Child & Youth employees, are entitled to receive non-foreign area allowances and differentials in the same amounts and under the same eligibility criteria prescribed for Appropriated Funds employees in the same locality.
Benefits
Review our benefits
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Candidates will be evaluated based on their resumes and will be referred to management for consideration.
Applicants can claim the following Eligibilities:
NAF Preferences and NAF Priority Considerations and MUST submit the following:
NAF Preferences:
1.Spouse Employment Preference (SEP) - A copy of your Sponsor's Permanent Change of Station (PCS) Orders (along with proof of marriage if applicant's name does not appear on sponsor's orders) must be uploaded at time of application.
2. Involuntarily Separated From the Military (ISMP) - A copy of the DD 214 (member 4 or service 2 copy) or equivalent must be uploaded at time of application.
NAF Priority Considerations:
1. DoD NAF Employees Separated by Business Based Action (BBA) - A copy of your most recent Personnel Action (or equivalent) or the Official BBA Notice must be uploaded at time of application.
2. Current Appropriated Funds Employee CNE (APF) - Your resume must clearly reflect current employment (i.e. agency, position tittle, pay plan, series, grade etc) or a copy of your most recent Personnel Action (SF50) or equivalent must be uploaded at time of application.
3. Current/Former NAF Employee (CNE/FNE) - Your resume must clearly reflect current/former employment (i.e. agency, position tittle, pay plan, series, grade etc) or a copy of your most recent Personnel Action (DA3434) or equivalent must be uploaded at time of application.
4. Outside Applicant Veteran (OAV) (NAF - OAV) - A copy of the DD 214 (member 4 or service 2 copy) or other proof such as an official statement dated 1991 or later from the Department of Veterans affairs or equivalent MUST be uploaded at time of application.
5. Spouse/Widow/Parent of Veteran (OAV) (OAV (Spouse) - A copy of the DD 1300 must be uploaded at time of application. If you cannot provide a copy of the DD 1300 at the time of application a copy will be required by HR prior to a job offer or prior to on boarding.
Please check out our Applicant Information Kit to view additional information you may find useful when applying for our jobs. (To view the kit, click: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf ). (If URL does not work, please copy and paste into browser).
Benefits
Review our benefits
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
To apply for this position, you must submit a complete application package by 11:59 PM (EST) on the closing date reflected on this vacancy announcement. A complete application package contains:
1. Resume
Resume must be in English. Contain the dates of employment (From: month/year To: month/year). Qualifying experience must be fully described. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.
2. Supporting Documents
The below items are accepted and may be needed to support a claimed NAF Preference or a NAF Priority Consideration: Sponsor's Permanent Change of Station (PCS) Orders listing the Spouse (By Name). If name is not listed in orders, upload a copy of the Marriage Certificate.
DD 1173
BBA Notice
DA 3434
SF 50
DD 214
Please check out our Applicant Information Kit to view additional information you may find useful when applying for our jobs. (To view the kit, click: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf ). (If URL does not work, please copy and paste into browser).
Failure to submit a complete application package may result in an ineligible rating.How to Apply
You may submit your application package using one of the two methods identified below:
- Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): 11835214. Announcement closes at 11:59 PM Eastern Time on the closing date listed on this announcement.
- Manually: Please refer to the "Additional Information" section of this announcement for instructions.
Agency contact information
HRO NAF Jacksonville Fort Buchanan, PR
Phone
787-707-3807
Email
usarmy.buchanan.chra-hqs.list.cpac-naf@army.mil
Address
GV-NAF-W1H1AA US ARMY GARRISON FT BUCHANAN
DO NOT MAIL
Fort Buchanan, PR 00934
USNext steps
Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
To apply for this position, you must submit a complete application package by 11:59 PM (EST) on the closing date reflected on this vacancy announcement. A complete application package contains:
1. Resume
Resume must be in English. Contain the dates of employment (From: month/year To: month/year). Qualifying experience must be fully described. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.
2. Supporting Documents
The below items are accepted and may be needed to support a claimed NAF Preference or a NAF Priority Consideration: Sponsor's Permanent Change of Station (PCS) Orders listing the Spouse (By Name). If name is not listed in orders, upload a copy of the Marriage Certificate.
DD 1173
BBA Notice
DA 3434
SF 50
DD 214
Please check out our Applicant Information Kit to view additional information you may find useful when applying for our jobs. (To view the kit, click: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf ). (If URL does not work, please copy and paste into browser).
Failure to submit a complete application package may result in an ineligible rating.
This job is open to
-
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
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