POSITION SUMMARY:

Reporting to the IT Service Manager, the technical support analyst will need to setup, operate, maintain and repair computer equipment used throughout the schools, such as laptops, tablets, desktops, IP cameras, wireless access points, IP phones, intercoms, network printers, projectors and AV related equipment.

DUTIES AND RESPONSIBILITIES:

• Perform general maintenance and support of computer systems.
• Provide technical assistance to schools technology in classrooms, media centers and admin offices.
• Develop training materials and procedures, and train users in the proper use of hardware or software.
• Support and promote the deployment of new technologies at schools with teachers, and other faculty staff.
• Provide advice and guidance to faculty staff on the adoption and use of technology based on the FLDOE standards and guidelines.
• Troubleshoot interactive projectors and smart boards.
• Install and configure computer peripherals for teachers and administration personnel.
• Identify the causes of networking problems, using diagnostic testing software and equipment.
• Support schools virtual learning environments.
• Standardize techniques and procedures, including consulting with faculty staff, to determine hardware and software functional specifications.
• Confer with faculty staff and school management team to establish requirements for new systems or modifications.
• Provide IT support to onsite and remote users.
• Respond to Helpdesk tickets in a timely manner and follow up with users until the issue is resolve.
• Ensure all MDF/IDF closets are well maintained and that cabling/wiring management follows color codes and labels.
• Configure and maintain network printers and copiers.
• Setup, configure and troubleshoot IP phones, extensions and voicemail.
• Be on-call outside of normal working hours and in emergency situations.
• Perform setups of portable devices for meetings and school events.
• Attend to IT meetings and training sessions.
• Responsible for creating accounts and resetting users password.
• Maintain inventory of devices by type, location, quantity, operational status, assignment and founding source.
• Accountable for the schools start-up and end-of-year technology processes.
• Document equipment hardware, software and content information.
• Install, configure and support school cafeteria POS system.
• Ensure computers are always updated with the latest security patches.
• Evaluate utility of software or hardware technologies.
• Undertake any other relevant activities which fall under the general scope of this position as directed by the IT Service Manager and IT Director.

This position will be servicing multiple Schools: Valrico Lake Advantage Academy and Channelside Academy of Math & Science

MINIMUM JOB/EDUCATIONAL REQUIREMENTS:

• Associates or Technical Degree with 3 years of relevant experience.
• Preferred certifications: CompTIA A+, Network +

Benefits Include:

• 401K
• Employer Paid Short Term Disability
• Long Term Disability
• Group Accident, Hospital, & Critical illness
• Competitive Health Benefits

Experience

• 3 year(s): IT Support
• 3 year(s): Technical Support

Education

• Associates or better in Information Technology or related field