IT Support Associate Job at University of Maryland Eastern Shore
University of Maryland Eastern Shore Princess Anne, MD 21853
Position Information
Position Title
IT Support Associate
Job Type
Staff
Position Information
The Department of Information Technology invites applications for a full-time, twelve mo position reporting to the Director of Information Technology.
Responsibilities
- Diagnose, resolve, and follow through on problems and determines impact of proposed solutions.
- Design, write, test, debug documents, and implement routine applications and trains clients in the use of these applications.
- Install software and hardware such as work stations, and printers.
- Maintain and distributes software documentation, reference manuals, and training guides.
- Assist in the installation, troubleshooting, testing, maintenance, and design communications systems such as data, voice, video, and networks.
- Perform standard preventive maintenance and complex repairs or arranges for the repair of computers and peripherals.
- Assist in the troubleshooting, testing, and maintenance of classroom audio visual systems.
- Performs other related duties as assigned.
Classification
15-0000 Computer and Mathematical Occupations
Required Qualifications
- High school diploma or G.E.D
- Two years of experience with the type of hardware and software to be supported in which one year included user support, user training and/or programming.
Preferred Qualifications
Required Knowledge, Skills, Abilities
- General knowledge of applicable software products and of applicable computers and peripherals.
- Must be skilled in configuring computer hardware and software, be able to analytically design program logic or solve technical problems, and in operating supported computers and peripherals.
- Ability to communicate and work effectively with clients required.
- Candidate must exhibit a high level of technical knowledge that he or she is able to apply to technical issues and problems.
- Thorough knowledge of Microsoft operating systems, a reliable work record, self-motivation, and good communication skills to include written communication are all requirements of the job.
- Ability to get along with others.
Certifications/Registrations
N/A
EEO Statement
UMES is an EEO/AA employer and will not discriminate against any employee or applicant because of race, age, sex, color, sexual orientation, religion, national origin, marital status, genetic information, or political affiliation. Minorities, women, veterans, and persons with disabilities are encouraged to apply. The successful candidate must be able to show acceptable documentation establishing the right to accept employment in the United States of America without employer sponsorship.
FLSA
Non-Exempt
Salary
Commensurate with experience and qualifications
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