IT Support Technician Job at Insight Global
Insight Global is looking for an IT Support Technician to work onsite in Redwood City CA to support a technology company on a 3-month contract.
Day to Day:
IT Support
* Help support US employee IT requests through an IT Service Delivery Tool (JIRA Service Desk)
* Own new hire onboarding, new hire orientation and termination processes
* Provide backup for the India IT team when needed (new hires, terminations, IT Support)
* Help order, ship, and maintain inventory for IT hardware (laptops, peripherals)
Client Platform
* Manage our Mac environment using JAMF (patching, password management, remote lock/wipe, policies, configurations)
* Work closely with Security to figure out compliance management needs (i.e. audits, patching, user access control, vulnerability scans, authentication, remote management) through company certification cycles (SOC2, PCI, ISO)
* Deploy computers using a DEP, JAMF and JAMFCloud
* Procure, Deploy, Disable and Recover Assets
SAAS Management
* Manage SAAS applications using Okta (Onboarding, Offboarding, SSO, Administration)
* Work with department stakeholders to determine which of their tech stack to put into Okta and help implement
AV / Video
* Be a central point of contact for all Zoom related issues and security updates
Standup and maintain all A/V and Zoom Rooms (once back in the office)
Job Type: Contract
Pay: $35.00 - $45.00 per hour
Experience level:
- 3 years
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Redwood City, CA 94065: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 3 years (Required)
- Mac OS: 2 years (Preferred)
Work Location: One location
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