IT Technician

Dept./Program: Information Technology

Division: Executive

Reports To: Systems Administrator

Employment Status: Full Time

FLSA Status: Non-exempt

Schedule: 40 hours/week

Preference: TERO Ordinance 2017-01, P.L. 93-638

Job Summary

The IT Technician provides support to computer users who need assistance with software, hardware, network connection and/or peripherals such as printers and scanners. The IT Technician is responsible for computer inventory and other IT Help Desk services as directed.

Essential Functions

• Provide assistance to end users as the first level of contact and work to find resolutions to computer user issues.
• Properly escalate unresolved queries to the next level of support.
• Install, configure, test, and troubleshoot computers, laptops, printers, scanners and other peripherals.
• Perform diagnostics and resolve computer performance problems.
• Ensure proper recording, documentation and closure of service tickets.
• Stay current with technology by attending IT courses and seminars.
• Ability to multi-task and manage time efficiently.
• Adhere to Kenaitze Indian Tribe Policies & Procedures.
• Attend staff meetings and training as required.

It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives.

Working Conditions

Lifting Requirements

Medium work Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Physical Requirements

Stand or Sit (Stationary position)

Walk (Move, Traverse)

Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position)

Climb (stairs/ladders) or balance (Ascend/Descend, Work atop, Traverse)

Stoop, kneel, crouch or crawl (Position self (to), Move)

Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)

See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)

Pushing or Pulling

Repetitive Motion

Hazards and Atmospheric Conditions

Exposure to Dust

OSHA Categories

Category III Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid

Equipment and Tools

List Equipment used for job: Computer, Printer, Scanner, Fax, Copier, and other computer /network related equipment.

List Tools: tools for working on computers

Drives KIT or Personal Vehicle: Personal

Travel

Local

Comments: Travel is required between the Tribe's program locations. Other travel for training will be offered, but not required.

Qualifications

Education

• High School Diploma or General Education Degree (GED).

Experience

• Experience with Windows 7, 8.1, 10 desktop operating systems and Microsoft Office Suite after 2007 version.
• Experience with help desk ticketing systems and asset/inventory tracking tasks.
• Experience with face-to-face support as well as remote support.

License/Certification

• Alaska Driver's License and must remain insurable under the tribe's policy.

Special Skills

• Ability to lift materials weighing up to 50 pounds.

Preferred

• Associates degree in computer related field and/or two years of experience in computer industry.
• Computer Industry certifications (CompTIA A+ and Network+; Microsoft MCT and MCSA; and Cisco CCNA).
• Knowledge and experience working with Alaska Native/American Indian people.