IT Technician Job at Library Systems & Services Llc
LOCATION: Riverside County Library System - Palm Desert
HOURS:
40
P osition Summary:
The IT Technician will provide customer service oriented technical support ensuring total functionality of IT equipment utilized by company staff and library patrons. The IT Technician ensures quality and accuracy of their work in order to maintain IT systems. Effectively communicates technical concepts and requirements in a manner appropriate to given audiences. Provides training to staff on new systems and software.
Es s e ntial Duties/Responsibilities:
An individual must be able to perform each essential duty and responsibility satisfactorily.
- Provide entry level IT support for library staff
- Identify, troubleshoot and resolve hardware, software, and network related problems encountered by end-users
- Provide basic networking support
- Interact with vendors as necessary to support and maintain the IT environment
- Use established tracking systems to log requests; monitor progress, track problem resolution identify patterns of failure, research bug fixes and implement solutions
- Effectively communicate with manager, staff, and end users regarding unresolved problems
- Other duties as assigned
Q ualifications:
An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.
- High School diploma or equivalent, Associates degree in computer technology or a certificate reflecting training in the field preferred
- Able to communicate with diverse populations, English/Spanish bilingual a plus
- Possess good written and oral communication skills
- Basic knowledge of computer networking, hardware and software systems
- Basic knowledge of Windows Administration, to include GPO
- General knowledge of computer troubleshooting
- Ability to provide instruction in basic computer use-hardware and software
- General knowledge of networking principles, Windows back-up, and imaging procedures
- Some knowledge or understanding of 3D printing and other technologies
P hysical Requirements:
- Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork.
- Occasionally lift, push/pull, hold/carry of items weighing up to twenty-five (25) pounds such as files, books, and other materials.
L S&S i s an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Hours Per Week: 40
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