Responsibilities Include\:

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  Troubleshooting IT related issues at the desktop level and assist other IT teams as directed

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  Provide PC desktop hardware, software, application and local network connectivity support

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  Installation and testing of new hardware, software and applications

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  Documentation of all internal site hardware/software/licensing at the desktop level

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  Research and provide recommendations for integrating new technology and methodologies for improving PC desktop support

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  Hands on Support for Networking and Telecom remote support functions and troubleshooting

Skills and Knowledge Desired\:

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  Manage and direct various enterprise project initiatives at the PC/Desktop level. This will include managing all phases of a desktop infrastructure project including staffing requirements, design, software/hardware testing & verification and deployment.

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  Strong problem solving and analytical skills

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  Excellent written and communication skills; able to effectively communicate with individuals at all levels

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  Ability to manage day to day activities as well as new project hardware/software implementations and upgrades in a fast paced and time stressed environment

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  3 years supporting Windows environments and managing IT teams

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  Experience with Windows Networking, Active Directory, DNS, VOIP and Network Routing

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  Strong communication and organizational skills

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  Bachelor’s degree in Computer Science or MIS related field preferred

Required education:

• Some college or technical school education

Required experience:

• Prior Help Desk or IT experience

Qualifications and Experience:

• Strong verbal and written communication skills are required
• Strong troubleshooting skills
• Must be detail oriented, well organized and self-motivated
• Ability to work with all levels of management
• Must be able to effectively work independently and in team environments.
• Ability to work in a fast paced environment and manage time efficiently between multiple priorities.
• Advanced skills in Microsoft Office
• Active Directory
• Outlook
• Familiar with Windows environments.