Classification: part-time, hourly, non-exempt, subject to overtime provisions of the Fair Labor Standards Act
Revision Date: 5/2021
JOB PURPOSE
To provide training in work habits and work skills to individuals who are receiving services through Goodwill of the Southern Alleghenies.
QUALIFICATIONS AND REQUIREMENTS
Education: Minimum of high school diploma or GED
Experience: Minimum of one year of paid or volunteer experience working with people with disabilities.
Computer proficiency: Basic computer literacy including Google Suite, Word, and Excel
Clearances: Must be able to obtain acceptable results for required background checks, including Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check and Department of Human Services- FBI Fingerprints.
Exclusion Report: Employee will be screened on an ongoing monthly basis to determine if he/she has been excluded from participation in federal healthcare programs. If exclusions from participation in federal healthcare programs occur, employee will be precluded from employment in any federally funded healthcare program operated by Goodwill.
Other: A Job Coach must have a valid driver’s license, with a clean driving record and dependable transportation. The Job Coach must have an operating telephone, so that he/she may be contacted quickly by Goodwill when necessary.
Supervision Received
The Job Coach functions under the direct supervision of the Job Coach Supervisor with latitude for independent action within his/her own areas of responsibility, in accordance with agency policy.
Supervision Exercised
The Job Coach does not exercise supervision over employees. This position trains Goodwill’s program participants to meet the normal requirements of community employment, directing them in the performance of job duties, and appropriate work habits. The Job Coach is responsible for assigned program participants including supervision and corrective feedback.
SKILLS

• Capable of conforming to the high standard of behavior expected of all staff.

• Extremely dependable in attendance and punctuality.

• Must interact appropriately and effectively with participants and employers assigned to him/her.

• Must interact in an appropriate manner with the community promoting a positive image of Goodwill at all times. Job Coaches serve as a role model to participants to whom Goodwill is teaching work behaviors, grooming, and social behaviors in the workplace.

• Must have the ability to learn and use acceptable and effective techniques for training and interacting with agency participants.

• Clear and effective communication - both verbally and in writing.

ABILITIES

• Ability to relate effectively to others, including co-workers, supervisors, agency participants, and community contacts.

• Ability to work a flexible schedule, including evening hours and weekends

• Ability to do prolonged standing and walking up to 8 hrs.

• Ability to do frequent bending, stooping, stretching, pushing and pulling.

• Ability to lift and carry objects weighing up to 25 lbs. frequently, and up to 50 lbs. occasionally, (material handling equipment will be used to minimize effort expended when practical).

• Vision and hearing corrected to within normal limits.

DUTIES

• Report to the work site as a Job Coach, at the participant’s competitive employment or paid work-experience site.

• Prepare a site and task analysis for the job (as needed) and provide systematic task/behavior instructions.

• Through training, supervision, and inspection, ensure all work performed by Goodwill participants is done to the quality standards of the participant’s employer and of Goodwill.

• Provide supervision and hands-on-training of agency participants assigned to the Job Coach. This training includes teaching each participant to perform specific work tasks, and teaching the participant good work behaviors and social behaviors appropriate to a work setting. (Training may take the form of verbal instruction, demonstration of the task, or other methods which are appropriate to the situation.)

• Provide encouragement, praise, verbal prompts and other forms of reinforcement to participants to assist them in developing or strengthening acceptable work and social skills as they work. Correcting inappropriate behaviors within guidelines set by Goodwill for all participants and provided by the participant’s Employment Specialist.

• Determine and foster natural supports. Transfer supervision and support to co-workers at the worksite.

• Communicate frequently with the Employment Specialists. Provide information regarding the participant’s work and behaviors, any significant or unusual incidents, and any other information in which the Employment Specialist or Coordinator may request.

• Document and submit required information in a professional and timely manner.

• Monitor participant’s performance. Suggesting modifications to the task, which will allow a participant to learn new tasks or be more productive, and suggesting different training techniques or goals for participants with whom he/she works.

• Communicate frequently with site supervisors/employers in cooperation with the Employment Specialist who is responsible for participants assigned to them. Provide information and updates on performance, participant’s progress, and any needed adjustments to their training/fade plan.

• Attend and participate in program/team/review meetings for general purposes and for specific participants.

• Report any participant allegation of abuse and neglect to the Employment Specialist immediately; if the Employment Specialist is not available, the Job Coach must inform another Employment Specialist or the Coordinator of Community Employment Services immediately. Written documentation is required.

• Facilitate group instruction, classes and job club as needed.

• Transport trainees/participants to and from job sites when directed by supervisor.

REQUIREMENTS

• Must follow company policies and safety procedures as well as assuring that participants under your supervision follow the same.

• Obtain the Basic Employment Services Certificate of Achievement and/or Discovery and Customized Employment Process Training within 6 months of hire.

• Must complete CPR and First Aid certification.

• Participate in formal and informal training provided by Goodwill, designed to develop professional and technical skills. Complete 24 hours of new hire and then annual job related training per 6100 regulations.

• Follow Goodwill’s Confidentiality and Basic Ethical Principles Policies regarding participants and other sensitive agency information.

• Promote and adhere to the elements of the compliance program, operating within the laws, rules, and regulations required. Report any non-compliance issues to your supervisor or Corporate Compliance Officer.

• Operate agency vehicles in a safe manner, within local traffic laws, and within reasonable care at all times.

• The Job Coach may, on request, perform other functions for the benefit of the agency. These other functions may be considered non-essential to the position.

• Note: The requirements listed are representative of the knowledge, skills, abilities and duties required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience
Required

• 1 year(s): Minimum of one year of paid or volunteer experience working with people with disabilities.

Education
Required

• GED or better
• High School or better

Skills
Required

• Ability to Work Flexible Schedule

Preferred

• Teamwork
• Time Management
• Self-Motivation
• Communication
• Active Listening

Behaviors
Required

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Preferred

• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations
Required

• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Part-time

Pay: $13.00 per hour

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