Summary:

Supports Corporate Managers and Directors of Revenue Strategy through reporting, data entry, and implementing strategy by utilizing brand and intracompany systems as directed

Role Responsibilities:

Provides daily reporting and strategy implementation in a timely manner to positively impact hotels revenue performance using brand systems such as, Travelclick platforms (AG360, Demand360, Rate360), Delphi reporting, rate loading, pricing changes, intracompany systems and reporting and adhoc analysis.

Maintains a weekly transient pace that extends out 60 days and is stored on the company database for an assigned group of hotels that may fluctuate.

Assists in prep work to provide a day by day forecast recommendation, transient and group subtotals, 30-60-90 days twice per month for most hotels, once per week for a select number of hotels.

Executes company roll-up reports on a weekly basis for hotel pace, segmentation reporting, and owner decks.

Performs shop reporting manually and via Rate360 for special events and extended stay properties as assigned.

Assists in STR data reporting.

Reviews the GDS Recon tool (HT360 report or Demand Agency) monthly to identify a minimum of 10 target accounts to be forwarded to corporate managers and/or sales teams as directed for account pursuit.

Attends and participates in all required departmental stand-up meetings, office hours, and trainings.

Maintains positive and constructive relationships with Hotels Leaders, Regional Teams, Corporate staff, and all Brand Liaisons.

Provides the highest quality of service to the customer at all times.

Represents Concord Hospitality and any other hotels once developed, in a professional manner at all times.

Some travel may be required; expectation is 5% of time.

Qualifications:

• Prior front office or sales coordinator experience in the hospitality industry required.
• Good organizational skills and attention to detail.
• Good communications skills.
• Good multi-tasking skills.
• Excel savvy.

Benefits:

We offer competitive wages and our full-time associates are eligible to enroll in our comprehensives benefit package, which includes medical/ dental/vision plans, complimentary life insurance with options for enhancements, ST/LT disability offerings, a 401K plan with company match, tuition assistance, plus training & development as well as career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America -

“We Are Concord! ”We support diversity and inclusion through our mission to be a “Great Place to Work for All."

Pay Range: $25.32 – $31.64